Cleaning Services Manager

At Australia Zoo, our Cleaners have the opportunity to get out and about on our gorgeous 110 acres of grounds, making sure that our high standards of cleanliness are maintained throughout the Zoo. Our Cleaners also engage with our guests, assisting in making them feel welcomed.

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

The Cleaning Service Manager will ensure the cleaning department maintains a very high standard of cleanliness and hygiene within the zoo. You will have primary responsibility for the procedures and policies of the Cleaning department and will ensure operational systems are in place for the services being conducted by the Zoo's Cleaning staff.

To be successful in this role, you will have a demonstrated ability to lead a hard working team, have great communication skills and experience in working collaboratively with Senior Managers. You must be a quick thinker, and be willing to jump in and help out the team wherever needed.

**Primary Duties include, but are not limited to**:
Oversee the cleaning team in the below duties:

- Cleaning of all amenities.
- Cleaning & maintaining all public areas (admissions, entrance, lower level administration building, footpaths, demonstration areas).
- General cleaning of office areas as required.
- Compliance of waste disposal, litter removal on or surrounding zoo property.
- Maintaining all pathways, access areas, service roads and main buildings throughout the Zoo are free of litter and vegetation debris.
- Removal of cobwebs and bird excrement.
- Cleaning wet/dry spills.
- Effective and safe use of chemicals as per the Safety Data Sheets.
- Effective and Safe use of hand cleaning and maintenance equipment (Vacuum, Blower, Sweeper, Mop, Duster, Gurney, Buggy etc).
- Ensure all high touch points are routinely sanitised according to COVID-19 workplace standards
- Cleaning and maintaining department equipment.
- Directing and upholding compliance of all cleaning staff in accordance with the department's policies, procedures and plans.
- Conduct performance reviews in collaboration with the HR department.
- Update department procedures in collaboration with the HR department.
- Work closely with the Senior Management Team and communicate effectively with members of all Zoo departments to ensure cleaning needs are effectively identified and amended as soon as possible.
- Ensure all chemicals within the cleaning department are stored in accordance with the Safety Data Sheets and in collaboration with the Workplace Health and Safety Officer.
- Ensure effective and efficient rostering of cleaning staff.
- Implement management systems to manage staff and cleaning supplies.
- Guest relations (providing directions and information to guests).
- Maintain a high standard of customer service throughout all areas.
- A commitment to privacy and confidentiality.
- Work within the guidelines of Workplace Health & Safety procedures to ensure security & safety of self, staff, visitors and animals.
- Participate in performance training and development reviews or programs as requested by the company both on and off the job.
- Attend meetings as requested by Management.
- Work within a team environment.
- Other duties as required by Supervisor, HR or Senior Management.

**Essential Criteria**:

- Hold current Driver's Licence (manual is preferred).
- Available to work weekends, public holidays, and school holiday periods.
- Proven ability to effectively lead a team.
- Proof of HepB Vaccination (Unless otherwise exempt).
- Education history
- Employment history
- References
- Any qualifications you may have eg First Aid
- Any achievements you may like to tell us about
- your availability (what hours can you work)
- A resume in.pdf format