Cleaning Account Manager

We are a well-established leader in the delivery of 'soft' facility management services across Australia and New Zealand. We proudly and professionally provide world-standard cleaning, security, and maintenance solutions.

We are seeking a Cleaning Account Manager / C1 to manage a multi-site cleaning contract **across the Greater Brisbane, Sunshine Coast, Gold Coast, and regional Queensland areas**. This dynamic role will be suitable for an ambitious experienced Account Manager to join our team through an exciting period of growth to oversee a portfolio of sites.

**This is a hands-on role suited to a C1 or next step up.**

Your role will be critical in achieving company goals through continuous improvement, support, and direction of our cleaning teams and by providing world-class customer service to our clients.

Working closely with Head Office, your focus will be to manage a portfolio of our clients and ground staff.

**Key responsibilities that will be fundamental to your role not limited to include**:

- Liaise with clients and cleaning teams on a daily basis.
- Oversee the operations at specific sites in order to achieve industry-leading standards of cleanliness and customer service.
- Cover missed shifts and work with cleaning teams where required.
- Work according to set budgetary constraints and retain profitability.
- Provide timely and accurate information to administration and ensure all staff are paid in accordance with the relevant awards and according to duties/hours of work.
- Conducting quality inspections, and reporting outcomes
- Initiate action to prevent the occurrence of any non-conformance.
- Initiate and provide client service solutions and actions to improve overall performance.
- Ensuring safe work practices are followed and that all assets are maintained.
- Incident and accident reporting, reviews and recommendations, toolbox talks,
- Oversee staff inductions and training.
- Oversee service provider compliance and management monitoring regulatory performance within your area of responsibility.
- Ensure all appropriate actions are taken to implement company Policies, procedures, and legislative requirements.
- Business development assistance, quoting and selling our services.

**What you'll need to succeed**:

- Cleaning industry experience and enjoy getting your hands dirty.
- Ability to juggle varying shifts of morning, daytime, and evening as required.
- Strong negotiation, problem-solving, and decision-making ability
- Knowledge and understanding of rosters, schedules, and the Industry Award
- Experience managing teams whilst working remotely.
- Exceptional communication and relationship-building abilities
- Display excellent written, verbal, and reporting writing skills.
- Maintain a positive team culture.
- Inspection and audit skills
- Knowledge and understanding of Quality, Environment, and WHS systems - safe systems of work and environmental management

**What's on offer.**
- A fantastic opportunity to join a well-known Australian company
- Outstanding team culture where staff produce excellent results

**What you need to do now**
- If you're interested in this role, please forward an up-to-date copy of your resume.

**We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons**

**Salary**: $75,000.00 per year

**Benefits**:

- Company car

Schedule:

- 8 hour shift
- Night shift
- Weekends only

Ability to commute/relocate:

- Brisbane, QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Relationship management: 1 year (required)
- Customer service: 1 year (required)
- Account management: 1 year (required)
- Commercial cleaning: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person