Customer Service Coordinator

3 days ago

Cairns, Queensland, Australia Regis Full time
and requirements
Real impact you can feel good about
There's something special about what we do at Regis.
Our hearts and minds approach is at the core of who we are.
We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.
Real impact isn't measured by numbers, it's felt.
And making a meaningful difference today means improving aged care for tomorrow.
With a highly diverse workforce, Regis is proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres.
The work we do positively impacts the lives of older people and their families.
It really is work you can feel good about.
The opportunity
We are seeking a Customer Service Coordinator with well-rounded interpersonal skills to support the home's administrative function, .
You will empower and enhance the operations of the home by providing exceptional customer service to those you encounter in and around the home,
At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.
Our culture of inclusion will ensure that everyone feels valued and can run at their best.
We ultimately believe in unleashing all talent to create a better experience for our residents, families and employees.
The important role you will play
Maintaining confidentiality of all company, resident and employee matters
Performing ad-hoc administrative tasks to ensure the smooth running of the home
Provide support to the Office Manager and Admissions Coordinator as required.
What you will bring to the role
Administrative experience within a fast-paced environment
Excellent written and verbal communication
Microsoft Office suite and competent with the use of internal systems
Well-developed interpersonal skills and multi-tasking capabilities
Reliability, and a well-organized approach
Previous experience in Administration within healthcare or Aged Care sector (desirable)
Proven ability to exercise initiative, autonomy and provide proactive support within a team
Benefits that support and reward you
Enjoy a flexible working environment giving you better life balance and wellbeing
Lots of opportunities to realise your potential in an organisation that invests in your personal development.
Be supported to grow, learn, and explore new career pathways or specialisations across Australia
Salary packaging through Maxxia
Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
Plus, we have reward and recognition programs celebrating your hard work
At Regis, real impact starts with you.
No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia.
It is work you can feel good about.
#JoinRegis
To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.
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