Assistant Manager

**Additional Information**
**Job Number**25149837
**Job Category**Event Management
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**Job Summary**

At The Ritz-Carlton, Melbourne, we curate extraordinary experiences through refined service and timeless luxury. As Assistant Banquet Manager, you will support the Banquet Manager in orchestrating flawless events that reflect the highest standards of excellence. You will lead and inspire a dedicated team, ensuring every detail — from preparation to service — is delivered with precision, grace, and warmth. Through thoughtful leadership and impeccable execution, you will help create moments that leave a lasting impression on our guests.

**Education & Experience**
- High school diploma or GED; 2 years' experience in event management, food & beverage, or related professional area
**OR**:

- 2-year degree from an accredited university in Hospitality, Event Management, or related major; 1 year of related experience

**Core Work Activities**
**Elevating Banquet Operations**
- Support the daily management of banquet operations, ensuring seamless execution of events that embody The Ritz-Carlton Gold Standards.
- Oversee the setup, service, and breakdown of events with an eye for detail and refinement.
- Maintain departmental inventories, equipment, and supplies to the highest level of readiness.
- Assist in monitoring labor scheduling and costs while protecting the integrity of service excellence.

**Leading & Inspiring Ladies and Gentlemen**
- Guide and support banquet captains and service teams, ensuring they embody The Ritz-Carlton philosophy of service.
- Lead pre-event briefings, instilling confidence and clarity among the team.
- Participate in the recruitment, onboarding, and development of banquet talent.
- Provide coaching and feedback, fostering a culture of continuous growth and excellence.

**Creating Memorable Guest Experiences**
- Serve as a gracious and professional liaison for meeting planners and hosts, anticipating and exceeding their needs.
- Address guest concerns promptly and with genuine care, turning challenges into opportunities to delight.
- Collaborate with culinary and beverage teams to ensure flawless coordination and delivery.
- Champion guest satisfaction through thoughtful interactions and consistent service excellence.

**Administrative & Leadership Responsibilities**
- Maintain accurate employee records, including scheduling, attendance, and payroll.
- Conduct regular team meetings to share goals, celebrate achievements, and align on upcoming priorities.
- Support the implementation of service improvement plans based on guest feedback and performance metrics.
- Ensure compliance with safety, sanitation, and brand standards at all times.

**About You**:

- Flexibility to work evenings, weekends, and public holidays as required.
- Full-time working rights required.
- RSA Certificate required.
- Experience in a similar role within a luxury hotel is highly desirable.
- Strong teamwork skills and the ability to work collaboratively with the Senior Banquet Operations Manager.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining luxury service excellence and attention to detail.
- A passion for hospitality and delivering high-quality service.

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran sta