Customer Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia Future You Full time

About UsAre you looking for a role where your organisational skills directly impact patient outcomes?
Smartways, a leader in time-critical healthcare logistics across Australasia, is seeking a detail-oriented Customer Operations Coordinator to join our dynamic team in Macquarie Park.Smartways specialises in complex healthcare logistics - from emergency medical device deliveries to temperature-controlled global shipments.
As Australasia's first 100% carbon neutral healthcare logistics company, we're committed to excellence in both service and sustainability.The OpportunityAs our Customer Operations Coordinator, you'll be the crucial link ensuring medical equipment is efficiently returned, processed, and made available for future patients.
Your work directly contributes to more patients receiving life-changing and life-saving procedures.What You'll DoBuild and maintain relationships with hospital staff to streamline returns processesCoordinate with customers, drivers, and healthcare facilities for efficient collectionNavigate complex hospital environments to ensure prompt equipment retrievalMaintain accurate records in our logistics systemsProblem-solve collection challenges and escalate issues when necessaryContribute to continuous improvement initiatives What You'll BringDiploma or higher qualification2+ years in customer service or contact centre rolesStrong relationship-building and negotiation skillsExcellent communication abilitiesAdaptability in fast-paced environmentsSolid organisational and prioritisation capabilitiesProficiency with Microsoft Office and ERP systemsWhat We OfferMeaningful Impact: Help save lives through logistics that support critical medical treatments and clinical breakthroughs.Innovative Environment: Work on cutting-edge logistics challenges and build deep expertise in a growing healthcare sector.Values-Driven Culture: Join a team that values sustainability, quality, and making a real difference in the community.Growth Potential: Smartways is growing — and so can you.
Expand your career in a specialised, impactful space.Ready to Make a Difference?
If you're looking for more than just a job — if you want your work to matter — we'd love to hear from you.

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