Customer Operations Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

**Job Role:** Customer Operations Specialist

The Customer Operations Specialist plays a vital role in ensuring seamless daily operations at a busy port terminal. As the main liaison between customers and scheduling teams, you will manage customer-specific operational requests, build strong relationships with stakeholders, and oversee a dedicated portfolio of customers.

**Key Responsibilities:**

  • Serve as the primary point of contact between customers and scheduling teams for multiple terminals across various locations.
  • Manage customer-specific operational requests, including container damage reports and delivery changes.
  • Build effective relationships with local and international stakeholders through clear and professional communication.
  • Oversee a dedicated portfolio of customers, providing tailored support and coordination.
  • Drive continuous improvement in vessel utilisation, container flow, and logistics processes.
  • Ensure smooth daily operations through a deep understanding of customer needs and expectations.

**Qualifications, Skills and Experience:

  • Strong communication skills to build close working relationships with client lines and terminal operations staff.
  • Able to work independently and collaboratively within a fast-paced team environment.
  • Analytical and proactive approach to identifying and solving operational issues.
  • Willingsness to take ownership of role-related projects and drive them through to completion.
  • Flexible and adaptable to industry changes and varying workloads.
  • Shipping, Transport, or Logistics industry knowledge is highly desirable.

**About Our Organisation:

We exist to make the world's trade flow better, changing what's possible for customers and communities globally. With a diverse team spanning multiple countries on six continents, we're pushing trade further and faster towards a seamless supply chain.

Our global infrastructure is united with local expertise to create stronger, more efficient end-to-end supply chain solutions. We're reshaping the future by investing in innovation, from intelligent delivery systems to automated warehouse stacking.

**Supporting Equality:

We are an equal opportunity employer, employing and promoting based on role requirements. We encourage persons from non-traditional backgrounds to apply.

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