Retirement Village Manager

**ABOUT THE ROLE**:

- We are seeking a talented, motivational leader who is passionate about working with seniors and providing excellent operational management of the village across all areas including the development of in-home services. Using their communication and organizational skills, the RV Manager will work towards building an open and transparent relationship with residents and staff by providing leadership and sound business skills in the management of the village to ensure that the villages operate efficiently and to the highest of standards in order to meet the day to day needs of the residents.
- Full-time position (38 hours per week)
- Located at Coral Sea Gardens Village in Cairns
- Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
- Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
- You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.

**ABOUT YOU**:

- Prior management experience in the retirement village sector essential
- A passion to establish and develop an in-home services program within the village
- Able to build rapport, negotiate and maintain effective relations with residents and all stakeholders and balance multiple demands
- Able to provide solutions to complex issues using critical thinking
- Demonstrated ability to manage refurbishment programs and achieve positive sales outcomes
- Business acumen and retirement village knowledge relating to budgets, occupancy, compliance and accreditation standards.
- Demonstrated understanding of a human rights approach to person-centred services and an ability to work in a team environment.

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA
- Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health's policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**CONTACT DETAILS**:

- Gina Walden

Gina Isobel Walden