Disability Service Manager

Parramatta location
- Disability accommodation service
- Leadership role with salary packaging opportunities

**Purpose of the role**
As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability. The role is in Parramatta and is responsible for managing Supported Independent Living services for around 20 clients living across 4 homes located together. You will have 2 direct reports (Service Coordinator and FRO) and a team of about 80 indirect reports.

**Why Join Team Achieve?**
At Achieve Australia, we put the people we support at the centre of everything we do. As a 'for purpose' organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

**What reasonable adjustments can we make to our recruitment process to welcome you?**

**Key Responsibilities**:

- Oversee service delivery and the implementation of individual clients' NDIS plan.
- Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
- Drive workforce management and provide effective management and leadership.
- Ensure compliance with internal policies and procedures as well as regulatory and funding bodies.
- Effectively manage complaints, feedback, incidents, investigations and risks.
- Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety

**About you**:

- Demonstrated experience in managing services within the disability sector or similar organisation.
- You are passionate about making a positive impact in the lives of people with disability.
- You have a deep understanding of complex disability, behaviour support and management.
- You have experience and understanding of the medical and social models of care.
- You have exceptional interpersonal and communication skills with the ability to build rapport and establish positive relationships.
- You are highly organised with the ability to prioritise and manage multiple tasks effectively.
- You have demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
- You have proficient computer literacy skills.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**
**Our Commitment**
At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

**Great employee benefits**
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.

Do you need more information?