Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Ihg Full time

**About us**
**Your day to day**
We have a unique opportunity join the InterContinental Melbourne the Rialto team as our next Operations Manager. Leading the day to day operations of the hotel from the front, the Operations Manager will be directly responsible the effective running and delivery of the rooms division and performance of hotel services including Club InerContinental, front office, housekeeping and concierge. As Operations Manager, you will ensure the achievement of established InterContinental Brand quality, guest, and colleague standards along with departmental revenue and profit goals. This is a critical position, requiring proven capability in creating a positive and productive work environment. Core responsibilities will include: - building, motivating, and leading an effective team that delivers results and is highly engaged - Overseeing the hotel service culture ensuring all guests receive the authentic InterContinental experience - Strategically partnering with the GM and Executive Leadership team in forecasting, IHG policy implementation and operating within the approved budgets, policies & guidelines and ensuring that financial goals are met - Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR Partner and maintain a climate that attracts, retains, and motivates top quality talent
**What we need from you**
What we need from you? - Proven track record in room division leadership in an International Hotel environment with front office and/or housekeeping strength. - Excellent understanding of hotel systems (Opera PMS) and revenue management principles - Demonstrated proven ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Ability to manage complex multi-stakeholder relationships in a matrix environment, along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG - Great communication skills (written and verbal), passion for delivering results and developing people and a high performing team. - Examplary attention to detail and a passion for continuous improvement. Change management skills will be a distinct advantage as the International Hotel industry recovers post pandemic.
**What we offer**
Job Reference: EMEAA35709

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