Customer Support Manager

1 week ago

Melbourne, Victoria, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our "Greenfields Operations team" working from the Head Office in Mt Waverley.

Your responsibilities will include:

- Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer's expectation from Sale Accept through to the Authority to Commence Construction
- Work alongside the Drafting, Estimating, Permits and Studio M Teams to get the customer to site
- Assist in the continual improvement of business systems, procedures and customer support processes
- Resolution of customer complaints through consultation with management (as required)
- Set the direction for your team and ensure your staff work together to achieve department and company objectives
- Conduct and contribute constructively and positively to team meetings and internal training sessions
- Help optimise individual results/output within the team
- Generate and report team performance against determined KPI's; and
- Weekly and monthly forecasts of results.

Metricon will offer you:

- Be supported by a Management Team that has a Culture Where U Matter
- Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road - so easy to get to
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 9th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Demonstrate a thorough understanding of building regulations, contracts and administration procedures is essential
- A diploma or tertiary qualification in a Commerce / Business Management is highly desirable
- Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment
- Experience in the building industry in a volume builder new home environment preferably covering both pre-site and construction
- Proven experience in managing a team (ideally 5+ staff) and achieving success during a time of change and operating within a fast paced, time critical and bottom line focus
- Highly developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; and
- The ability to multi-task and set priorities.

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