Customer Support Manager

2 weeks ago

Melbourne, Victoria, Australia Opal HealthCare Full time $80,000 - $120,000 per year

"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

With 139 Care Communities and over 20,000 team members, we're one of Australia's leading private aged care providers—and we're growing.

We're currently seeking a full-time Customer Support Manager to join our welcoming team at Surrey Hills Gardens Care Community.


What You'll Do:

  • Act as the first point of contact for new customer enquiries
  • Conduct personalised tours of our Care Community, providing a warm and informative experience for prospective residents and families
  • Manage the sales pipeline and customer journey to maximise occupancy and service uptake
  • Implement sales initiatives that enhance conversion and promote our additional service offerings
  • Support service excellence by monitoring feedback and maintaining high customer standards
  • Assist with reception and administration tasks to ensure smooth day-to-day operations

About You:

  • Previous experience in Sales and/or Administration roles preferred
  • Background in Hotel, Duty or Property Management is highly regarded
  • Friendly, professional communication style with strong customer service skills
  • Organised, proactive and able to manage multiple priorities with ease
  • Passionate about delivering exceptional experiences and supporting older Australians

What We Offer You:

  • Work/life balance – Full-time hours (Mon–Fri, 9am–5pm), no weekend work
  • Professional development – Access to industry-leading training, leadership programs, and our dedicated Opal HealthCare Academy

    Explore the Academy →
  • Paid parental leave – 5 weeks for primary carers, 4 weeks for non-primary, plus an additional 5 weeks on return to work
  • Referral bonuses – Earn up to $5,000 for recommending friends to join Opal
  • Secondment opportunities – Grow your career through placements across our national network
  • A supportive team culture where your contribution is truly valued

Shortlisted applicants will be contacted promptly for interview.

Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.

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