Customer Support Manager

2 weeks ago

Melbourne, Victoria, Australia Opal HealthCare Full time $80,000 - $120,000 per year

"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

With 139 Care Communities and over 20,000 team members, we're one of Australia's leading private aged care providers—and we're growing.

We're currently seeking a full-time Customer Support Manager to join our welcoming team at Surrey Hills Gardens Care Community.


What You'll Do:

  • Act as the first point of contact for new customer enquiries
  • Conduct personalised tours of our Care Community, providing a warm and informative experience for prospective residents and families
  • Manage the sales pipeline and customer journey to maximise occupancy and service uptake
  • Implement sales initiatives that enhance conversion and promote our additional service offerings
  • Support service excellence by monitoring feedback and maintaining high customer standards
  • Assist with reception and administration tasks to ensure smooth day-to-day operations

About You:

  • Previous experience in Sales and/or Administration roles preferred
  • Background in Hotel, Duty or Property Management is highly regarded
  • Friendly, professional communication style with strong customer service skills
  • Organised, proactive and able to manage multiple priorities with ease
  • Passionate about delivering exceptional experiences and supporting older Australians

What We Offer You:

  • Work/life balance – Full-time hours (Mon–Fri, 9am–5pm), no weekend work
  • Professional development – Access to industry-leading training, leadership programs, and our dedicated Opal HealthCare Academy

    Explore the Academy →
  • Paid parental leave – 5 weeks for primary carers, 4 weeks for non-primary, plus an additional 5 weeks on return to work
  • Referral bonuses – Earn up to $5,000 for recommending friends to join Opal
  • Secondment opportunities – Grow your career through placements across our national network
  • A supportive team culture where your contribution is truly valued

Shortlisted applicants will be contacted promptly for interview.

Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.

  • Customer Analytics Manager

    2 weeks ago

    Melbourne, Victoria, Australia Specsavers Support Office Full time $120,000 - $180,000 per year

    What we can do for youAt Specsavers, we know that to reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.In 2024, we were proudly recognised as one of Australia's Best Places to Work for the second consecutive year and ranked...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $80,000 - $120,000 per year

    This brand represents some of Australia's most loved beauty and wellbeing products. From skincare to lifestyle essentials, their portfolio brings together iconic home-grown brands that inspire confidence, self-care, and wellbeing.  About the Role We're seeking an experienced and driven Customer Service Manager to lead our service team in delivering a...

  • Customer Support Manager

    1 day ago

    Melbourne, Victoria, Australia Quantaco Full time $120,000 - $180,000 per year

    Head of Customer SupportFlexible Work | 2 days WFHBirthday Leave | LaptopExternal L&D Programs | Mental Health ProgramMelbourne OR Sydney LocationQuantaco is a leading Australian technology company delivering data-driven insights tailored to the hospitality industry.We provide a suite of solutions, all designed to help hospitality stakeholders improve their...

  • Customer Support Manager

    4 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    OverviewMalvern East Horizons Care Community, 235 Waverley Road, Malvern East, Victoria, Australia"At Opal HealthCare, we know that companies don't succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is...

  • Customer Support Manager

    4 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    Surrey Hills Gardens Care Community, 9-17 Broughton Road, Surrey Hills, Victoria, AustraliaAbout the RoleWe're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Surrey Hills Gardens Care Community.What's on OfferRemuneration: Attractive base salary + 12% SuperannuationWhy Choose...

  • Customer Support Manager

    4 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    Surrey Hills Gardens Care Community, 9-17 Broughton Road, Surrey Hills, Victoria, AustraliaAbout the RoleWe're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Surrey Hills Gardens Care Community.What's on OfferRemuneration: Attractive base salary + 12% SuperannuationWhy Choose...

  • Customer Support Manager

    4 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    OverviewMalvern East Horizons Care Community, 235 Waverley Road, Malvern East, Victoria, Australia"At Opal HealthCare, we know that companies don't succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is...

  • Customer Support SaaS Manager

    1 day ago

    Melbourne, Victoria, Australia Fenergo Full time $80,000 - $120,000 per year

    About UsAt Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.We're more than a global leader in AI-powered client lifecycle management—we're...

  • Customer Support Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Leonardo Australia Full time $90,000 - $120,000 per year

    About the business:Leonardo International Helicopter Division performs research, design, development, production, customer support and marketing of Leonard's extensive range of products; modern helicopters and tiltrotors for civil, parapublic and defence applications. The Division manages the entire helicopter development and production cycle.  Production...

  • Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

    About the Role We're seeking an enthusiastic Customer Service Consultant to join our client's team in Ringwood. This is a varied role where you'll be at the heart of the business, supporting customers, managing enquiries, and ensuring smooth day-to-day operations. No two days are the same, and you'll enjoy plenty of variety while working closely with both...