Claims & Recoveries Officer

4 days ago


Sydney, New South Wales, Australia Carbiz Full time

**Up to $60k Base + Super + Bonus Incentives**:

- **< 10 mins walk from Mascot Station**:

- **Ongoing training, support, mentorship and opportunity for career development**

**Carbiz is looking for motivated, energetic, and organised individuals to join our team as Claims & Recoveries Officers.**

**About Us**:
We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;
- **Love what we do** - We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday** - We grow each day, learning from our experiences
- **Win with trust** - Lead the market by being trusted, reliable and helpful
- **Collaborative core** - Working smarter together
- **Valuing people** - We respect our people, encourage their development, and reward their performance

**Perks & Benefits**:

- Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
- Career Development - Ongoing training, mentorship, and growth opportunities.
- Collaborative Environment - Work with like-minded professionals.
- Head Office Location - Less than 10 minutes from Mascot Station.
- Team Celebrations - Monthly lunches, birthday and event celebrations.
- Study Assist Program - Support for your educational pursuits.
- Employee Wellbeing Program - 24/7 support and wellbeing resources.
- Exclusive Discounts - Special offers through SWAG/Employment Hero and Flare.

**About the Role**:

- Handle both inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims.
- Manage a ledger of credit hire rental invoices, ensuring timely and accurate processing.
- Negotiate claims and settlements with various insurers and third parties to achieve favorable outcomes.
- Overseeing a portfolio of claims, ensuring each case is handled efficiently and effectively.
- Collaborating and communicating effectively with multiple departments to ensure seamless operations and resolution of claims.

**About You**:

- Prior experience in phone-based customer service or sales (preferred).
- Experience in automotive, car rental, or credit hire industries (desirable).
- Proficiency in additional languages, such as Mandarin or Cantonese (desirable).
- Tech-savvy with strong computer literacy.
- Excellent organisational skills and capable of handling multiple tasks effectively.
- A warm and enthusiastic personality, with a strong sense of empathy.

If you, or anyone you know, are looking for a Claims & Recoveries Officer position within a dynamic and client-centric organisation, click APPLY and our Recruitment Team will be in contact with you



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