Student Experience Lead

2 weeks ago

Melbourne, Victoria, Australia Online Education Services Full time

**About OES**

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you're **empowered to impact**.

**The Opportunity**

Reporting to the Manager of Student Experience, the Student Experience Lead is responsible for the implementation and delivery of engagement and retention strategies for students within our Partner Universities. The duties of the role include but are not limited to:

- Liaising with partner Universities across the intervention and academic space
- Setting the Student Operations and coaching strategy for outbound calls
- Aligning communications across channels
- Interpreting and reporting on results
- Reporting and communicating results to stakeholders - Partner Universities, Academic Team

**About You**
- Minimum 3 to 5 year's work experience
- An understanding of the student experience and what contributes towards student engagement and a positive student experience
- Excellent stakeholder and interpersonal relationship skills to build alignment and work collaboratively across different teams within OES
- Ability to digest information from multiple sources to ensure successful implementation of initiatives
- Analytical skills to interpret data, trends and results from campaign dashboards
- A finisher - attention to detail to ensure initiatives are fully integrated and become BAU

**What's in it for you?**

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

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