Sentence Management Administrator

Management & Training Corporation is a global leader in the corrections, detention, training, and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.

Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our +8,000 employees do providing support, giving hope, and providing opportunities for a better life.

We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.

BIONIC drives every interaction between employees and those detained at MTC facilities. This allows our inmates/transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for inmates/transferees, so they feel cared for.

We are seeking a capable and motivated Sentence Management Administrator to support the team at Parklea Correctional Centre.

Our Sentence Management Administrator providing administration support within the Sentence Management team working in a very high, demanding, and specialised team.

**Some of the Sentence Management Administrator responsibilities are to**:

- Perform administration and records management functions and services that pertain to the detention and release of inmates, either as part of a team or individually
- Perform core processing work within a Sentence Administration business unit, which may include liaison with external and internal stakeholders, data integrity checking/entry and general administrative tasks
- Support a culture of quality customer service in the organisation
- Demonstrate a thorough knowledge of the services provided and relay to customers
- Identify and respond quickly to customer needs
- Consider customer service requirements and develop solutions to meet needs
- Resolve complex customer issues and needs
- Co-operate across work areas to improve outcomes for customers
- Make effective use of records, information and knowledge management functions and systems
- Understand and comply with information and communications security and acceptable use policies
- Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies

**We are looking for someone who is interested in**:

- Giving back to our community in a rewarding way and make an impact on peoples' lives
- Supporting, leading, mentoring and developing people and who are passionate about creating change
- Stable employment with an attractive remuneration package then this role may be of interest to you.

**PLEASE NOTE**:
The role will be required to work under a rotating roster - and are required to work 5 of 7 days; shifts vary Monday to Friday between 7am-3pm and 12pm-8pm.

**Skills & Experience**:
Ideally, we are seeking individuals who are:

- Committed to creating change
- Passionate about working within a team environment
- Able to prioritise tasks to ensure completion of outcomes
- Strong communicators, both verbally and in writing with the ability to articulate complex information in plain English
- Able to obtain and maintain the appropriate security clearances from New South Wales Police and Correctional Services New South Wales (we will assist with this process)
- Fully vaccinated for COVID-19 (double vaccination) with proof being provided.

**Desirable qualifications**:

- Proven administration experience supporting varied teams
- Ability to multitask and communicate effectively with fellow team members
- Strong technical skills to help plan and prioritise to successfully achieve positive outcomes for the team
- Knowledge and understanding of the NSW Criminal Justice System
- Must be flexible with availability to work on a rotating roster
- Ability to consistently performing to a high standard in a high volume, busy and complex work environment.

**Personal attributes**:

- Display sound judgment in responding to risks, threats, escalation, and managing sensitive situations and information appropriately as required
- Communicate verbally and in writing in a professional manner that is pro-social, appropriate for the audience, clear, thorough and effective
- Demonstrate empathy, cultural understanding and the abilities to build rapport, influence, negotiate and navigate interpersonal differences with inmates, peers and others while maintaining professional boundary
- Show adaptability, perseverance and courage in achieving required objectives under pressure and in the face of challenges
- Take ownership, pro-actively achieve objectives and continuously improve
- Ability to work in a complex environment with competing demands
- Ability to operate in accordance with NSW Government laws an