Customer Interaction Centre

6 days ago

Sydney, New South Wales, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #
- 55971
- Location(s)
- Rydalmere
- Expertise
- Administration, General, Call Centre
- Job level(s)
- Experienced, Supervisory, Management
- Work type(s)
- Permanent
- More details (document)

**About us**:
Sime Motors is a leading automotive group in the Asia Pacific region, proudly representing prestigious brands such as BMW, MINI, Rolls Royce, Porsche, Volvo, Polestar, Volkswagen, and Jaguar Land Rover.

Our parent company, a diversified multinational group based in Malaysia, operates across key growth sectors in industrial and automotive industries, with a workforce of over 20,000 employees across more than 18 countries.

**About the role**:
Located at our head office in Rydalmere, this role involves leading a team of 10 Customer Interaction Centre (CIC) Consultants for the BMW/MINI Aftersales Contact Centre, in collaboration with another team leader. Reporting directly to the National Contact Centre Manager, your core responsibilities will include overseeing the team's performance, ensuring adherence to customer service standards, managing inbound and outbound calls, coordinating service bookings, and ensuring consistent process compliance.

This position is ideal for a leader who thrives in a dynamic, fast-paced environment, enjoys enhancing the customer experience, and focuses on delivering exceptional service.

**Duties**
- Recruiting, mentoring, coaching, and developing team members
- Driving improvements in business performance and processes
- Building strong working relationships with key stakeholders
- Ensuring performance standards are consistently met
- Surpassing customer service metrics
- Managing call queues and daily tasks
- Handling escalation calls
- Workforce planning and resource allocation

**Skills & Experience**
- Proven track record of delivering results
- Previous experience in leading and managing a team
- Strong attention to detail and exceptional time management skills
- Excellent analytical and problem-solving abilities
- Outstanding communication skills, both written and verbal
- Solid understanding of contact centre metrics and performance indicators

In return, you'll enjoy a supportive team environment, the opportunity to represent some of the world's most iconic automotive brands, and long-term career stability.

  • Customer Interactions

    1 week ago

    Sydney, New South Wales, Australia Sime Darby Motors Full time

    **Job Details**:- Reference #- 49492- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? We are currently looking for an energetic and customer focused **Customer...

  • Customer Interaction Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $35,000 - $40,000

    Job Role:We are seeking a dedicated, customer-focused individual to fill this Receptionist/Customer Service Representative position. The selected candidate will be responsible for delivering positive outcomes in all interactions and engaging with customers professionally and politely.Main Responsibilities:Ensure all interactions result in positive...

  • Chief Customer Interaction Officer

    3 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $100,000 - $140,000

    Customer Experience Transformation LeaderCraft innovative solutions to enhance customer interactions in a digital and AI-driven environment, leveraging next-generation cloud-based contact centre platforms. Drive business outcomes while delivering exceptional customer experiences.Transform customer experiences by crafting seamless solutions that cater to...

  • Customer Interaction Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeImpact Full time $90,000 - $110,000

    This is a unique opportunity to drive high-level customer interaction and create positive social impact.Our Inside Sales TeamYou will have the chance to make a meaningful contribution to our business goals in areas such as Sustainability, Inclusion, and Transforming Lives.Key ResponsibilitiesSupport the sales process by providing exceptional customer service...

  • Customer Interaction Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeRelationships Full time $68,000 - $87,000

    Job Summary:We are seeking a highly skilled Client Liaison Officer to assist with customer interactions and provide exceptional service.Key Responsibilities:Build strong relationships with funders, partners, and clients through effective communicationLiaise with customers for timely collection of monies owed on equipment finance agreementsManage customer...

  • Customer Interaction Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $120,000

    Job DetailsAs a Customer Support Manager, you will be at the core of our customer interactions, ensuring their needs are effectively communicated to our internal team. You'll work closely with customers to understand their challenges and provide personalised support and solutions that align with their goals.What We ExpectWe're seeking a proactive...

  • Sales Interaction Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $62,000

    At a leading consumer goods company, we make, move and sell some of the world's most loved brands. Our portfolio includes the Coca-Cola family of products and other popular drinks.We're proud to be part of the Australian community and recognize the importance of giving back. We contribute annually to local charities through our foundation.The National Sales...

  • Enhance Customer Interactions

    1 week ago

    Sydney, New South Wales, Australia beBeeFeedback Full time $40,000 - $80,000

    Customer Experience SpecialistWe are seeking reliable and detail-oriented individuals to visit retail outlets, observe store presentation, service, and selling skills, and provide valuable feedback.As a Customer Experience Specialist, you will pose as a customer, make detailed observations, and complete surveys online about your experience. The ideal...

  • Customer Interaction Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $53,000 - $76,000

    Customer Service RoleThis position involves interacting with customers and resolving their issues in a timely and effective manner.Key ResponsibilitiesHandling initial customer enquiries across multiple channels, including internet, third-party platforms, SMS Connect, and social media.Managing inbound calls from internal and external customers, addressing...

  • Head of Customer Interaction Strategies

    1 week ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $200,000 - $240,000

    Job OpportunityWe are seeking an experienced leader to drive comprehensive customer communication strategies. As a Customer Communication Strategist, you will be responsible for overseeing and steering customer interaction models, technology used, and business results.