Tech Operations Manager

3 days ago

Sydney, New South Wales, Australia Bebeeoperations Full time

Job Title: Tech Operations Manager
Role Overview
This is an exciting opportunity to join our Implementation Services Team as a Tech Operations Manager. You will play a key role in shaping the future of cross-border finance while advancing your own career in a dynamic, high-growth industry.
The Implementation Services Team is responsible for managing technical relationships with API and complex clients. This includes clients using the Ebury API, those using open-banking (PSD2), and local and international standards such as EBICS, SFTP, or EDITRAN.
You will work closely with the Sales Team and client throughout the implementation lifecycle. Your goal will be to ensure seamless onboarding, smooth day-to-day operations, and optimal use of Ebury functionality.
Key Responsibilities
Support the Sales Team and client in pre and post-sales activities.
Work with Operations and Security to ensure highest standards are met.
Gather requirements for enhancements and ensure clients are using the latest and most appropriate functionality.
Document requirements, analyse development or operational changes and present potential solutions to colleagues in Technology and Product.
Execute plans, monitor progress, and adjust timelines or scope accordingly.
Report progress and communicate updates to third parties and internally.
Requirements
Minimum two years' previous experience in a technical role.
Working with requirements documents, test cases, use cases, reporting.
Experience of working on projects, problem-solving, and time management.
Experience with APIs: SOAP XML/JSON, Postman, Jira.
Host-to-host protocols like EBICS, SFTP.
Proven experience on Netsuite projects.
Ability to debug or review logs.
Business fluent in written and spoken English. Other languages are desirable but not mandatory.
SWIFT MTXXX messaging, SEPA CAMT messaging.
Payments industry experience.
Open Banking AISP/PISP.
Benefits
Excellent communicator with highly developed written and interpersonal skills.
Enjoys working in a multi-cultural and international environment with some client visits.
Self-starter able to work effectively in a dynamic and rapidly changing environment.
We're committed to building a workplace where everyone feels valued, supported, and empowered to thrive.

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