
Tech Operations Manager
6 days ago
Resource Manager Position
This role is ideal for a highly organized professional who thrives in fast-paced environments and has a knack for balancing multiple priorities.
The successful candidate will be responsible for:
- Workforce Management
- Technical Issue Analysis and Resolution
- Collaboration with Team Members and Managers to Ensure Seamless Technical Support
- Workload Management and Distribution
- Queue Monitoring and Transfer
- Scheduling of Tech Resources
- Operational Efficiency Maintenance through Schedule Building
Key qualifications include:
- At least 2 years' experience working in a customer or tech environment
- Clear Communication and Negotiation Skills
- Knowledge of Technical Systems and Environments
- Unparalleled Organization Skills with the Ability to Multi-Task and Stay Calm Under Pressure
Bonus skills include:
- Relevant Experience Working with ITSM, Automation Systems, or Similar Tools
- Previous Scheduling or Dispatching Experience
- Leadership Experience or Project Management Skills
This is an exciting opportunity to work with a top company and collaborate with industry experts in a state-of-the-art facility with a supportive environment and flexible WFH/Hybrid setup.
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