Service Coordinator

3 days ago

Perth, Western Australia Daikin Full time

Our Business:
- At Daikin we draw upon our many years of experience in providing air-conditioning solutions to customers in varying climates, to achieve superior comfort levels in residential and commercial environments. Daikin has earned a reputation of world leading performance, quality and reliability and has successfully operated in Australia for 50 years.
An opportunity is now available for a talented and motivated Service Coordinator to join the Service team based in Perth (Osborne Park) and become a vital key member in the Daikin team.
The Opportunity:
- The key focus of this role will be to manage and allocate service requests in accordance with procedures and contracted service agreements. Working with the Service Coordinator and Administrator, you will be taught all aspects of Service Administration and Customer Service. Reporting to the Service Manager, the responsibilities will include, but are not limited to:
- Provide professional and timely customer service when dealing with queries and service requests, and ensuring clear understanding in relation to processes, procedures, terms and conditions, pricing, etc.
- Manage service requests to meet productivity, efficiency, and other Service targets.
- Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
- Track and maintain service request status and other details, such as customer records, in SAP.
- Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.
- The Person:
- To be successful in this role, you will have;
- Confidence to learn SAP and Service Max.
- A reasonable understanding of the Perth geographical area - desirable, but not essential.
- Self-drive and initiative.
- Good verbal and written communication skills.

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