Account Manager

5 days ago

Melbourne, Victoria, Australia Eightcap Pty Ltd Full time

Account Manager - Japan

Position title: Account Manager - Japan

Department: B2B Support

Type of employment: Full-time

Location: Melbourne

Reports to: Chief Operating Officer

**Responsibilities**:
The primary purpose of position:

- To support clients within Japan to ensure a high level of client account management, including
- Supporting sales activities with new clients.
- Ensuring the successful onboarding of new clients.
- Regular communication and account management with our new and existing clients.
- Maintaining strong relationships with all clients by providing professional and timely support.

**Duties**:

- Ensure the highest level of client conversion for assigned leads within Japan and other countries
- Working with clients to transition them through the sales pipeline
- Provide general premium client service
- Provide client support, including technical, operational and B2B support
- Respond to client queries relating to account management
- Provide assistance in the creation and implementation of new procedures and processes

Selection criteria

Essential:

- Proficient Japanese language sills
- Excellent phone manner
- Well-developed presentation and face-to-face skills
- Good written communication skills in English and Japanese
- High level of customer focus
- Ability to influence and conduct sales activities
- Ability to think analytically & troubleshoot day-to-day issues
- Successfully work autonomously and within a Team
- Computer literacy and above-average data entry skills
- Values and respects diversity
- Ability to work with individuals from multi-cultural backgrounds

Desired:

- Excellent customer service/sales/account management skills
- Ability to manage and prioritise multiple tasks in a fast-paced environment
- Knowledge/interest in Financial Markets

**Benefits**:

- Ongoing investment in your career development (technical and professional training)
- Perkbox Reward & recognition
- Parental leave
- Hybrid working
- Staff referral bonus program
- Annual flu vaccinations
- Study assistance
- Employee-purchased leave
- Dogs in the office
- Complimentary fruit and snacks
- Great CBD location with easy access to public transport
- Multicultural environment
- Collaborative team culture
- Regular social activities

Job ID 97

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