Officer, Complaints Analytics

**Work type**: Permanent Full time**Location**: VIC- Melbourne CBD**Secondment Until End of September**Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more...

**Overview**Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.**Key Accountabilities and Main...

About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as social sciences, psychology, criminal justice, law, alternate dispute resolution or investigations...

About the Company Join this incredible Melbourne founded company within the Automotive insurance industry with a fantastic and immersive culture About the Role Our client is seeking a Part-time Complaints Officer to join their financial services organisation. This admin-focused role involves managing complaint records, handling email correspondence, and...

Job OpportunityThe Federal Government Agency seeks Complaints Officers to join the Ministerial and Parliamentary team. The successful candidates will work in Broadmeadows or Geelong, Australia.Key Responsibilities:Manage complaints within expected timeframes.Assess, record, resolve, and refer complaints as required.Escalate complaints and meet strict...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.We thrive on progress - for...

**About us**Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

Complaints Resolution SpecialistThe Regulatory Agency seeks multiple APS5 Complaints Officers to resolve complaints about the quality and safety of services.The successful candidates will be responsible for assessing and monitoring complaints, consistent with legislation.Key Responsibilities:Assessing and monitoring complaints and other regulatory...

OverviewWork Type: Fixed-term - Part-timeSalary: $60,295 - $77,430Grade: VPS 2Occupation: LegalLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/COO995NSBe part of a purpose-driven organisation that supports judicial integrityFixed term until Sept 2026. Part time (2 days per week) - flexiblePivotal support role in our Legal and Complaints...