Complaints Assessment Officer

16 hours ago

Melbourne, Victoria, Australia Victorian Inspectorate Full time

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as social sciences, psychology, criminal justice, law, alternate dispute resolution or investigations is desirable (but not mandatory). A working knowledge (or capacity to develop an understanding) of Victoria's public interest disclosure scheme will also be highly regarded.
Job Overview
As part of the Complaints team and reporting to the Manager, Complaints, the Complaints Assessment Officer plays a crucial role in the delivery of the VI's complaints function. The Complaints Assessment Officer is responsible for managing cases including communicating with complainants and assessing complaints and public interest disclosures. They also contribute to the continued improvement of VI's internal policies and procedures and to the delivery of the VI's integrity responses. As part of a small and collaborative team, the Complaints Assessment Officer works across the Integrity Operations and Policy unit as required.
While there is a level of flexibility with working arrangements, the role of Complaints Assessment Officer is predominantly performed in the office due to the need to access sensitive information which is stored securely on an air gapped network.
For more information regarding this position, please see the attached position description.
How to apply

**Other relevant information**:
For enquiries regarding the position please phone the contact on the position description.
The VI values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VI offers reasonable adjustments for applicants with disabilities on request.
- Reference checks, completion of a pre-employment misconduct screening declaration and consent form, and a pre-employment criminal record check.
- Providing evidence of vaccination information or evidence of an exemption in the pre-employment stage.
- Undertaking an oath or affirmation as prescribed in Section 30 of the Victorian Inspectorate Act 2011.
- A Negative Vetting 1 security clearance is mandatory and will be required to be obtained once engaged and maintained.

  • APS5 Complaints Officer

    1 day ago

    Melbourne, Victoria, Australia beBeeComplaints Full time $56,240

    Complaints Resolution SpecialistThe Regulatory Agency seeks multiple APS5 Complaints Officers to resolve complaints about the quality and safety of services.The successful candidates will be responsible for assessing and monitoring complaints, consistent with legislation.Key Responsibilities:Assessing and monitoring complaints and other regulatory...

  • Complaints Resolution Officer

    4 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

  • Complaints Resolution Officer

    4 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: 307About UsThe Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to level the playing field and protect and promote human rights.In performing our functions under the Ombudsman Act, we...

  • Complaints Officer

    2 days ago

    Melbourne, Victoria, Australia Link Group Full time

    **Overview**Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes.Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity.**Key Accountabilities and Main...

  • Aps5 Complaints Officer

    2 days ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity**Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...

  • Aps5 Complaints Officer

    2 days ago

    Melbourne, Victoria, Australia Chandler Macleod Full time

    **About the company**:As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity for an...

  • Complaints Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeResolution Full time $75,000 - $95,500

    Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

  • Aps6 Senior Complaints Officer

    15 hours ago

    Melbourne, Victoria, Australia Aboriginal Health Council Of Western Australia Full time

    OverviewThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers focus on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 Senior Complaints Officer

    5 days ago

    Melbourne, Victoria, Australia Aboriginal Health Council Of Western Australia Full time

    Overview The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers focus on making positive improvements for people receiving aged care, their supporters and service providers.Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Complaints Officer

    4 days ago

    Melbourne, Victoria, Australia Robert Half Full time $60,000 - $80,000 per year

    About the Company Join this incredible Melbourne founded company within the Automotive insurance industry with a fantastic and immersive culture About the Role Our client is seeking a Part-time Complaints Officer to join their financial services organisation. This admin-focused role involves managing complaint records, handling email correspondence, and...