Complaints Officer

3 days ago

Melbourne, Victoria, Australia Robert Half Full time $60,000 - $80,000 per year

About the Company

Join this incredible Melbourne founded company within the Automotive insurance industry with a fantastic and immersive culture

About the Role

Our client is seeking a Part-time Complaints Officer to join their financial services organisation. This admin-focused role involves managing complaint records, handling email correspondence, and supporting the internal complaints process. Ideal for someone with strong attention to detail and communication skills. 3 days per week, temporary to permanent opportunity with an immediate start

Duties

You will be responsible for:

  • Managing and updating complaint records accurately
  • Monitoring and responding to emails in the complaint's inbox
  • Sending acknowledgement and follow-up emails using templates
  • Gathering and collating information from internal teams and external parties
  • Supporting the resolution of complaints by preparing documents and responses
  • Attending complaint meetings and tracking action items
  • Assisting with regulatory complaint cases (for example, through AFCA)
  • Maintaining confidentiality and handling sensitive information with care
  • Ensuring compliance with internal policies and procedures
  • Providing general administrative support to the complaints team

Skills & Experience

  • 2 years' experience in a customer service / administration role
  • Confidence in handling complaints with professionalism and care
  • Experience working in a process-driven environment
  • Strong emotional intelligence and ability to navigate sensitive situations
  • Comfortable working with systems, workflows, and structured processes
  • Ability to think critically and problem-solve
  • High level of empathy and professionalism when dealing with complaints
  • Excellent written communication skills
  • Strong attention to detail and accuracy
  • Ability to manage competing priorities and work independently
  • Familiarity with insurance/financial services or regulatory environments (a plus)

Culture & Benefits

  • Supportive, close-knit team environment
  • Culture of focus, diligence, and mutual respect
  • Ongoing training and support provided
  • Regular team lunches and cross-team collaboration
  • Temporary to permanent opportunity
  • Immediate start available
  • Part-time role - 3 days per week (flexible working hours, with option to spread hours over 5 days)
  • Great role for someone seeking work-life balance in a professional setting

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services:

Job Reference No: BS

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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