Business Support Officer

1 week ago

Adelaide, South Australia Device Technologies Australia Full time

**About Us**

Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.

About the role:
Key duties and responsibilities:

- Attend to general customer order enquiries, product queries and complaints
- Process refunds, exchanges, freight bookings, and re-dispatches for collection
- Receiving and dispatching requests for samples from customers and internal stakeholders
- Review, investigate and record process non-conformance as part of the Quality Management System
- Ensure continued improvement of the Quality Management System
- Liaise with Warehouse, Sales and Order Teams regarding dispatched item queries
- Organise staff functions, catering, resources as required
- Manage stationery, amenities, mail and other general office tasks.

Experience required (including technical)
- 3 years of relevant experience in a customer service role (B2B or B2C)
- Proven customer service skills
- Excellent verbal and written communication skills
- Ability to effectively communicate with internal and external stakeholders
- Comprehensive Microsoft Office Skills - Outlook, Word, Excel, Teams
- MYOB system experience desirable
- SalesForce experience desirable

If this sounds like you, please submit a CV and cover letter.
- Note: It is a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer._

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