Business Support Officer

**Position Description**
**Business Support Officer - Continuous Improvement**

**Position title **Business Support Officer - Continuous Improvement

**Position number **1571

**Classification (Level) **Level 4

**Department **CEO

**Division **Office of the CEO

**Business unit **Governance and Council Support

**People Leader **Unit Manager, Governance and Council Support

**Direct reports **nil

**Key stakeholders **ELT, SLT, Staff

**Our Purpose**
To improve our residents' quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops - liveable, valuing nature, engaged, prosperous, innovative,
and connected.

**City of Marion Values**
Our values are critical to us as they help drive behaviours that will enable us to achieve
council's vision. With the community and safety at the forefront of everything we do, the City
of Marion values: Respect, Integrity, Achievement, Innovation.

**We live our values Our community vision**
**Respect**: treating everyone as we want to be
treated, where all contributions are valued.

**Integrity**: fostering trust and honesty in all
our interactions.

**Achievement**: enhancing our knowledge and
performance to reach our shared goals, while
being dedicated to supporting one another.

**Innovation**: encouraging new ideas and learning
from our experience to do things better.

PD - Business Support Officer -Continuous Improvement - October 2023

**Position Description**
**Business Support Officer - Continuous Improvement**

**Purpose**

The primary emphasis of this role centres around supporting continuous improvement
objectives across the organisation.

In line with our unwavering commitment to the City of Marion, you will play a pivotal role in
helping to delivering exceptional service to our community. Your role will involve a
consistent, intelligent, and efficient approach to your daily responsibilities, upholding the
organisation's values and purpose.

By assuming this role, you will play a significant part in the City of Marion's efforts to drive
excellence and continuous improvement across the business to reduce administrative
burden and find efficiencies, thereby furthering council's commitment to improving business
outcomes.

**Key Deliverables**

The Business Support Officer - Continuous Improvement is responsible for the
administrative support for the Continuous Improvement Program and Framework
implementation. The role will support the Continuous Improvement Working Group and
Project Sponsors in the delivery of the program whilst capturing efficiencies gained. The
position will provide business support to:

- The development and implementation of a Continuous Improvement Framework.
- The Manager, Office of the CEO in leading the Continuous Improvement Program.
- Executive and Senior leaders responsible for various continuous improvement

initiatives.
- The Continuous Improvement Working Group including the agenda, minutes and

actions process of this group.
- Reporting requirement and coordination of reports to ELT regarding continuous

improvement initiatives.
- Documenting process maps for continuous improvement initiatives
- Monitoring and reporting on key performance indicators related to continuous

improvement activities.
**Person Specification**
- Proficient in the Microsoft 365 suite
- Strong written and verbal communication skills
- Familiar with continuous improvement methodologies
- Proven ability to innovate and think creatively.
- Experience working with cross-functional teams.
- Ability to create processes and process maps.

PD - Business Support Officer -Continuous Improvement - October 2023

**Position Description**
**Business Support Officer - Continuous Improvement**
- Lean Six Sigma training to a yellow belt or equivalent.
- Strong negotiation and conflict resolution skills.
- Experience in change management processes.

**Desirable criteria**
- Office 365 (Visio)
- Lean Six Sigma training to a black belt
- Bachelor's degree in business and/or change management.
- SharePoint proficiency

**Standard conditions**
- Satisfactory completion of a National Police Clearance (will be arranged by the City of

Marion)
- Satisfactory completion of applicable Medical Assessment (will be arranged by the

City of Marion)
- Must be either an Australian resident or possess the legal right to work in Australia,

with the ability to provide documentation of a valid work visa.
- Comply with existing Work, Health and Safety legislation and regulation obligations and
- Embrace ethical and moral behavior and report any suspected instances of fraud

and/or corruption in accordance with Fraud and Corruption Management and the
Code of Conduct.
- The incumbent will perform other duties as required.

**Other conditions specific to the role**

nil

**Position description confirmation and acknowledgement**
**New employee acknowledgement**

By signing the