Reception

1 week ago

Melbourne, Victoria, Australia Autosports Group Limited Full time

**About The Role**:
We are looking for an organised, customer focused individual with administration experience for the Bodyshop. You will possess exceptional people skills with an enthusiastic manner, be well presented and have a can-do attitude. The Receptionist/Administrator role champions the delivery of exceptional service to our valued customer base.

**Some responsibilities include**:

- Welcome customers and guests to the body shop and greeting clients over the phone
- Providing support to our valued customers to identify their requirements, directing enquiries as appropriate
- Maintaining a daily appointment diary
- Preparing RO's via the company's DMS (ERA & IBODY SHOP)
- Processing invoices/data entries into company DMS, Accounts Reconciliation (debtors & creditors)
- Liaising with insurance companies (company and customer queries)
- Managing payments and records within appropriate file system, including EFT and Cash payments from customers and towing companies
- Working along with Estimators to manage daily production IN and OUT using AUTO-QUOTE (including ESTIMAGE/NRMA)
- Updating XREP and Allianz Connect on line
- Managing bookings for LOAN CARS, RENTAL CARS, HEAD OFFICE CARS and TOWING SERVICES
- Managing additional ad-hoc administrative activities

**To be considered for the position, you will have**:

- Experience in a busy workplace with an ability to multitask
- A commitment to delivering high levels of customer service
- A confident phone manner
- Intermediate computer skills
- Well-presented corporate attire
- Well-developed communication skills
- Previous experience in a similar position or within the retail automotive industry would be advantageous

**Why Choose Autosports Group (ASG)?**

Motorline BMW & MINI Garage are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Currently with over 2000 employees across 60 Dealerships in NSW / QLD / VIC and NZ.
- Paid Parental Leave
- Discounted Health Insurance
- Access to an Employee Assistance Program (EAP)
- Family and Friends Referral Program
- Internal Referral Incentive Scheme
- Did you know we also own Molinari Coffee = free great coffee at work
- Team Activities and BBQ's
- Opportunity to be part of community support at a local and national level.
- Diversity and Inclusion Council

At ASG our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base

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