Business Systems Support Specialist

**About the Opportunity**

Are you ready to embark on an exciting journey with Bupa's Health and Wellbeing business? We have an opportunity for a passionate and dynamic individual to join our Operations Technology team as a Business Systems Support Specialist. This role is your chance to make a real impact, supporting the end-to-end operational and technological aspects of our Health and Wellbeing portfolio.

As a vital member of our team, you'll be the go-to expert, providing essential internal support and ensuring that our third-party systems are running smoothly. Your expertise will be instrumental in driving system improvements, conducting user testing, and managing user guides, making a significant difference to our operations.

**How You'll make a difference?
Collaborating closely with our internal Health and Wellness teams and external third-party providers, you'll put your problem-solving and critical thinking skills to work. Your keen eye for detail will help you conduct in-depth analysis of business processes and systems, uncovering efficiencies and impactful opportunities for improvement. When you spot those opportunities, you won't hesitate to implement your recommendations, contributing to the achievement of our crucial KPIs.

As the resident expert in Health and Wellbeing IT systems, you'll play a key role in delivering system changes and upgrades. Your passion for technology and your dedication to excellence will drive us forward, ensuring our systems are at the cutting edge of innovation and efficiency. This is your chance to be a driving force behind our success, and we can't wait to see the positive impact you'll make

This is a full-time permanent position based in our Melbourne or Sydney office. We offer hybrid working arrangements, providing you the flexibility to work from the office or remotely.

Your everyday tasks are but not limited to:

- Conducting detailed analysis on business process/systems, identifying efficiencies, and implementing those recommendations
- Being an SME on Health and Wellbeing processes and IT systems (requirements gathering, ticket prioritisation, user acceptance testing, deployment planning, team training and support for end users)
- Assisting the development of operational documentation such as process documents, training manuals, and user guides
- Analysing data from a variety of sources across Health and Wellbeing systems, to support the management of portfolio performance, inform decision making, and identify opportunities for improvement
- Assisting with development and management of project documentation (e.g., business case submissions, communicating status updates, prioritising action items and progress reporting)
- Engaging within the Health and Wellbeing Delivery and Operations team and demonstrating a willingness to support team tasks and deliverables during peak periods

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.

**What Sets you Apart?**

Are you a self-starter with a passion for business systems and a background in IT administration or project coordination? If you're someone who thrives on curiosity, takes the initiative, is great at managing stakeholder relationships and never settles for anything less than high quality work, then this role could be perfect for you.

To succeed in this role, you will need:

- Tertiary qualification in Business, IT, Health, or related discipline (desirable)
- Strong IT administration or project coordination skills, including ticket prioritisation or system administration - a tech savvy problem solver
- Effective time management skills, capable of juggling competing priorities to hit targets and deliver on time - the master of organisation
- Unparalleled attention to detail, coupled with a natural talent for problem-solving and critical thinking
- Advanced computer skills in Microsoft Office suite, with Intermediate excel skills - you navigate these tools like a pro
- Experience navigating relationships with third party providers (desirable)
- Highly motivated and a self-starter
- Excellent verbal and written communic