Spa Receptionist

**Free car parking**:

- ** Work within a friendly, supportive & professional environment**:

- ** Free "U" Day - get a paid day off on your Birthday**:

- ** Ongoing professional product training**:

- ** Access to exclusive "Get MORE at Lancemore" - staff discount and benefit program**:

- ** Full time or part time - you choose**

L.M. Spa at Lancemore Mansion Hotel Werribee Park is looking for friendly, experienced and well presented team member who will fit into our culture of delivering outstanding customer service.

**ABOUT THE ROLE**:

- Make bookings via phone, internet and face to face.
- Checks guests in and out of the spa.
- Handle guest enquiries and provide information on Spa and Hotel services as required.
- Assist guests with the purchasing and redemption of gift vouchers.
- Host guests to change rooms and relaxation lounge.
- Responsible for ensuring all payment transactions are correctly recorded and that the department balances at the end of each shift.
- Communicate with team members to ensure a smooth guest experience.
- Recommend additional services and retail products.
- Conflict resolution and problem solving.
- Maintain the cleanliness and presentation of the spa desk, change rooms, pool areas and relaxation lounge at all times.
- Opening & closing of the department.
- Maintain the Lancemore Group dress and grooming standards at all times.
- Assist the Spa Manager and Hotel management team with additional tasks as necessary.
- Live the Mansion culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude.

**ABOUT YOU**:

- Passionate about delivering exceptional guest satisfaction.
- Be part of a team with exceptional employee engagement.
- Prior exposure to the spa industry is an advantage though not essential.
- Previous Reception experience.
- Positive & friendly disposition.
- You thrive in a busy environment and multi-tasking comes naturally to you.
- Confident at recommending additional services & home care to enhance the guest experience.
- A natural problem solver who meets challenges head on.
- Commitment with flexibility to work various shifts across mornings, evenings, weekends and public holidays
- Proactive and positive focus with a passion for the spa industry

**ABOUT US**:
**Lancemore Mansion Hotel at Werribee Park**

Quite literally one of the grandest hotels in Australia, the Lancemore Mansion Hotel Werribee Park is a cosmopolitan haven of tranquility and charm. A premier and highly sought-after destination, just 30 minutes from Melbourne's CBD. Our celebrated service and luxurious guest rooms pair effortlessly with the noble 19th Century estate and a stunning 10 acres of formal English gardens. Expect grand architectural details, 91 curated guest rooms, a library with an open fireplace, snooker room, spaces for private meetings and events, Joseph's restaurant and bar, a signature L.M. Spa, indoor magnesium pool, sauna, and gym.

**Why work for Lancemore Hotels?**

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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