Warm Lead Appointment Setter

2 weeks ago

Melbourne, Victoria, Australia Station Square Dental Full time

**About Us**

Station Square Dental is a modern, highly rated dental clinic located in the heart of Oakleigh. With over 400 five-star Google reviews, our reputation is built on trust, results, and genuine care. We're now looking for a warm, confident communicator to join our team in a part-time, phone-based role focused solely on patient calls — no front desk or face-to-face patient duties required.

**About the Role**

This is a phone-only role, based onsite at our Oakleigh practice. You'll be speaking to patients who've previously enquired about treatment (cosmetic, orthodontic, or implant), as well as reactivating lapsed patients and following up on outstanding treatment plans. Your job is to get them booked in — and help them take that next step in their dental care journey.

**Key Responsibilities**
- Outbound calls to warm leads for cosmetic, orthodontic, and implant treatments
- Reactivating patients who are overdue for check-ups or hygiene appointments
- Following up on unaccepted or incomplete treatment plans
- Recording accurate notes and following up consistently
- Working towards achievable booking targets
- Collaborating with the clinical and front office team behind the scenes

**What We're Looking For**
- Experience in a dental setting and a knowledge of dental procedures is essential (treatment coordinator, receptionist, or dental assistant)
- At least 2 years' experience in phone-based appointment setting or call centre work
- A warm, engaging phone manner and confidence in discussing treatment options
- Excellent follow-up and organisational skills
- A reliable, team-focused attitude and strong attention to detail
- Motivated by achieving targets and helping patients take action

**What We Offer**
- Onsite only - no work-from-home and no front desk work
- Competitive hourly rate plus monthly bonuses based on performance
- Supportive team culture and ongoing training
- A fulfilling role helping patients prioritise their health and confidence
- A modern, digital clinic with a strong reputation

**Job Type**: Part-time

Pay: $30.00 - $35.00 per hour

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 28/07/2025

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