Appointment Setter

2 weeks ago

Melbourne, Victoria, Australia Hire With Reef Full time

Job Title:
Appointment Setter and Lead Qualification Specialist - Home Improvements
Location:
Remote (apply from anywhere)
Role Type:
Contract
Pay Structure:
AUD $2,500 On-Track Earnings
At Reef, we help top talent find remote roles with established companies across Western markets.
We're recruiting an Appointment Setter to generate qualified meetings for our Australia-based client. Our client is the national leader in DIY and installed patios, decks, carports and outdoor living solutions. They generate high volumes of inbound enquiries every week and need a dedicated team to qualify, nurture and book sales-ready appointments for their Australian consultants.
Role Purpose
Own the first stage of the sales process. Respond quickly to new enquiries, qualify using the client's tailored BANT framework, nurture unready prospects, and book appointments directly into consultants' calendars with complete notes and context.
If you're a motivated sales professional with a hunger for career growth this is the role for you. We're growing our team so there is opportunity to mature the role into management.
Key Responsibilities
Monitor and action new enquiries from HubSpot, website forms, email and phone
Respond to new leads within minutes or hours during AEST/AEDT
Qualify using Budget, Authority, Need, Timeline and product fit across patios, decks and carports
Call, SMS and email to progress unready prospects until they meet the criteria
Book qualified appointments via HubSpot Scheduler or Calendly into Australian consultants' calendars
Capture clean notes, budget information and call history in HubSpot so the consultant is fully prepared
Maintain CRM hygiene, stage movement and pipeline accuracy
Produce weekly reports on calls made, appointments set, qualified leads passed and pipeline activity
Follow scripts and templates provided and contribute suggestions to improve contact and conversion rates
Tools and Systems
HubSpot CRM for leads, pipelines and reporting
HubSpot Scheduler or Calendly for booking
VoIP dialler, SMS and email sequences
Google Workspace for documentation and reporting
Scripts, templates and objection handling resources provided during training
Success Metrics
Speed to contact less than 2 hours for new leads
Daily outbound call target to be agreed
20 to 30 percent of contacted leads progressed to qualified appointments
80 percent show rate for booked appointments
100 percent CRM accuracy on all lead updates
Minimum 2 years in B2C appointment setting or lead qualification, ideally in home improvement, construction, solar, telco, insurance or similar high volume consumer categories
Proven experience serving Australian consumers and working core AEST/AEDT hours
Confident on the phone with fast response times and strong objection handling
Hands-on with HubSpot and calendar booking tools, comfortable running structured call, SMS and email follow ups
Clear written and spoken English with a professional phone manner
Remote readiness
Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset
Nice to Have
Familiarity with building approvals, outdoor structure products or home improvement terminology
Experience using Google Sheets or HubSpot reports for weekly KPI summaries
Comfort recording short Loom videos for handovers
Monthly retainer
Performance-based incentives per qualified appointment and agreed outcomes
Initial pilot team of 2 to 3 setters with scope to expand based on results
Strong, uncapped compensation based on performance
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