Customer Experience Coordinator

1 week ago

Melbourne, Victoria, Australia Ahb Group Ltd Full time

We are growing and now have the opportunity to bring in a new talented **Customer Experience Coordinator** to join the AHB Group family. Our CEC team take care of our customers from Sales Accept all the way through till handing over the keys to their new home.

**The Role**
- You will play a pivotal role in our customers' building journey by offering them support and guidance throughout the process
- Working within a tight knit and supportive team
- Ability to establish strong networks with internal and external stakeholders
- Utilising technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
- Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
- Supporting the Construction team

**About You**
- You have a high emphasis on Customer Service
- A caring/empathetic nature when dealing with clients
- Well developed communication skills
- High level of personal presentation
- Driven with a "Can Do" attitude
- Strong attention to detail
- Enjoy the excitement of being a part of a rapidly expanding business

**Qualifications and Experience**
- Qualifications in building industry and/or relevant customer service knowledge, skills and experience
- Highly developed computer literacy skills
- Able to prioritise and handle a large work-load
- A strong work ethic and the ability to multi-task
- Strong written & verbal communication skills, including a professional phone manner
- Prior experience in the Building and Construction industry highly regarded

**Whats on offer**
- A passionate and fun team
- Training, development and mentoring
- Opportunities to grow within the organisation
- Above market salary
- Lollies, coffees, lunches, extravagant company events
- Diversity, inclusion and a bunch of fun people doing fun things
- Onsite Parking
- Flexibility of two days WFH once you completed probation or when you require mínimal support to carry out your role.

**Next Steps..**
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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