Human Resources Business Analyst

5 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Human Resources Business Analyst jobs in SydneySydney, New South Wales Advertising Industry CareersPosted todayJob DescriptioncontractJob Description:Merkle is a leading data-driven Customer Experience Management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices.We are now seeking a skilled Agile Business Analyst, with a strong CX focus and skillset to join us in a Fixed-Term, 6 Month Contract.This is a high-impact digital transformation project requiring deep understanding of complex booking flows, secure payment integrations, and personalised customer experiences.Key Responsibilities:Elicit, define, and document customer and business requirements for a premium travel and hospitality booking siteCollaborate across design, tech, and stakeholder teams to shape user journeys and functional specificationsTranslate requirements into clear user stories, acceptance criteria, and CX artefacts (e.g. journey maps, wireframes)Drive workshops and discovery sessions to align stakeholders on vision and delivery prioritiesEnsure alignment with legal/privacy, payment, and security standards across customer touchpointsAbout You:Experience as a BA on luxury travel, hospitality, or high-end ecommerce platformsStrong understanding of online booking systems, payment gateways, loyalty or personalisation featuresProven ability to balance CX thinking with technical feasibility and commercial objectivesAgile delivery experience and fluency with tools like Jira, Confluence, MiroConfident communicator who can simplify complexity for diverse stakeholdersWhy Work With Us (Contractor Perks):Join a flagship digital transformation for an exciting luxury brandFlexible work environment and outcome-focused cultureCollaborate with a talented, cross-functional team in a fast-paced consultancy settingBe part of a global agency network that champions innovation and meaningful CXBecome a champion for meaningful progress:Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so.
For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities.
This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.Be The First To KnowAbout the latest Human resources business analyst Jobsin Sydney
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