Airport Improvement Specialist

**Company Description** About Us**

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of four subsidiary organisations - Eastern Airlines, Sunstate Airlines, National Jet Systems and Network Aviation. Operating as an end-to-end airline, QantasLink harnesses the strength of its regional partnerships and a strong sense of family, to provide meaningful career paths for its more than 2,500 people with opportunities that might take you to exciting destinations across QantasLink or the Qantas Group.
- ** Challenge yourself dynamic and stakeholder heavy role within the Airport Operations Team**:

- ** Together we drive positive business outcomes**:

- ** Full-time, permanent opportunity - with flexible location in any of QantasLink's major ports**

Today, we're busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

Our smaller businesses are an important part of the Qantas Group so no matter where you fit in, we come together with pride to deliver the best and safest experience for our customers. The success we've achieved hasn't been a matter of luck. It's a direct result of our strategic leadership. This means taking accountability for driving results, being competitive and influencing outcomes.

As an **Airport Improvement Specialist,** your primary responsibility will be to offer expert guidance on airport systems and processes, supporting the operational maintenance and enhancement of QantasLink services. You will drive improvement projects focused on ground operations (including Ramp, Customer Service, and training) programs across QantasLink's Air Operators Certificates (AOCs). These initiatives aim to achieve strategic objectives by implementing changes and efficiencies across 85 ports and managing relationships with around 40 suppliers.

Additionally, you will coordinate QantasLink Airport's change and risk registers, conducting risk assessments with operational teams to facilitate the successful delivery of initiatives and change programs. Your role also encompasses supporting new port start-ups, ensuring smooth onboarding of Ground Service Providers (GSPs), assisting with check-in procedures, ensuring compliance with regulatory requirements, and overseeing mandatory training. You may also provide frontline support as needed.

**You'll have -**
- Prior Airport experience with a high-level knowledge of both Operations and Airport Systems
- Analytical and solution focused approach to problem solving, with a drive to work to tight and everchanging deadlines
- Strong stakeholder management and communication skillsets (both Verbal and Written) with the ability to influence individuals at all levels
- Commitment to a continuous improvement philosophy
- Keen eye for safety and compliance, with an ability to support OH&S in the workplace and ensure compliance with health and safety regulations
- Strong computer skills with proficiency in Microsoft Office
- A Bachelor in Aviation Management (desirable but not essential)

**Why Qantas?**
- There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._

**_ The Qantas employee benefits program offers amazing benefits that extend well beyond travel._**
- **_ We love to travel: _**_Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays_
- **_ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options._**:

- **_ We'll give you access to thousands of rewards: _**_Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment_
- **_ We'll support your wellbeing: _**_Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

**_ Application close: Wednesday 25th June, 2025_