Client Care Specialist

3 days ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Administration & Support, Lending / Leasing / Retail Banking, Retail BankingOur Client Care team plays a crucial role in maintaining high-quality service for our retail bank clients.
As part of the Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases through multiple communication channels.At Macquarie, we bring together diverse people and empower them to explore all kinds of possibilities.
As a global financial services group operating in 31 markets with 56 years of continuous profitability, we offer a friendly and supportive environment where everyone contributes ideas and drives outcomes.
What role will you play?
You will work closely with clients to build trust and understand their situations with empathy and professionalism.
Using your investigative skills, you will identify the root cause of issues and deliver mutually beneficial solutions.
You will ensure quality resolutions are provided and share insights to improve our processes, aiming to deliver exceptional client experiences.
The role involves ongoing communication via phone and email until cases are resolved.
What you offer Strong ability to identify potential risks and proactively resolve them.Ability to adhere to policies and procedures, following both internal and external guidelines.Excellent written and verbal communication skills to investigate matters thoroughly.Motivated and effective in fast-paced, deadline-driven team environments.Experience in financial services, especially with complaint processes, is highly regarded.We welcome applicants inspired to build a better future with us.
If you're excited about this role or working at Macquarie, we encourage you to apply.
What we offer 1 wellbeing leave day per yearUp to 5 additional service bonus leave days annuallyUp to 20 weeks' paid parental leave for primary caregivers, with transition leave upon return, and 6 weeks for non-primary caregivers2 days paid volunteer leave and donation matchingUp to 12 months' gender affirmation leave, including 6 weeks paidAccess to Employee Assistance Program and wellbeing benefits (health checks, flu vaccinations)Various salary packaging optionsLearning and development opportunities, including professional membership reimbursementsHybrid and flexible working arrangements, depending on roleReimbursement for work-from-home equipment About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank supporting clients in achieving their financial goals-buying a home, growing a business, or managing wealth.
Our commitment to diversity, equity, and inclusion We are dedicated to fostering a diverse, equitable, and inclusive workplace.
We encourage applications from all backgrounds and welcome all identities.
We are committed to providing reasonable adjustments during recruitment and employment.
Please contact us if you need additional support or accommodations.

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