Regional Retail Manager

1 week ago

Perth, Western Australia Deadly Ponies Full time

Armadale, Melbourne

Full time

We are looking for an experienced Regional Retail Manager to lead our retail team in Melbourne.

This role reports to the Head of Retail & Commercial Sales AU/NZ and is responsible for the effective management and day-to-day operations of all aspects of a Deadly Ponies stand alone boutique in Armadale and our concession space in the Melbourne CBD. This role will have a focus on teaming and training the team, driving sales and elevating the customer experience through outstanding in-store and omni-channel service

KEY RESPONSIBILITIES

Deliver the numbers

Deliver the monthly and annual retail and online targets as set by the Head of Retail & Commercial Sales AU/NZ. Ensure each store is set up to succeed and to consistently achieve positive results.

Ensure all online channels are being supported through timely and accurate fulfilment from the online hub and serviced via omni channel methods.

Work closely with the NZ Regional Retail Manager as well as NZ based peers within E-Commerce/Digital, Merchandise Planning, Marketing, Design and Supply Chain to work towards the best possible outcomes for the Australian operation.

Lead the team

Lead the retail teams through ongoing support via regular team meetings, one on one goal setting and seasonal product training sessions to ultimately ensure each team member feels supported to achieve in their roles.

Manage all hiring and rostering ensuring adequate cover is provided in each store/space.

Provide outstanding customer experiences

Train and support the team to provide the most professional in-store experiences in store. Train in sales skills and conversion of customers for high price point, premium product.

Lead the clienteling process across the store network ensuring VIP customers are recognised and maintained to the highest standard.

Drive efficient store operations

Take ownership of all seasonal and launch operations for retail aligned to the annual retail calendar, working closely with Supply Chain and the Allocator to achieve this.

Store aesthetics

Ensure all store aesthetics and environments are consistently maintained to the highest standard.

Ensure stock accuracy

Drive regular stocktakes across both stores and online platforms to ensure stock accuracy.

What you'll bring to the role:
1-2 years Retail Regional Management experience for a premium fashion brand

People management skills and experience leading teams

Sales and clientelling skills in a luxury or premium environment

Ability to deliver to sales targets

Excel, Word and Powerpoint skills

The benefits:
Deadly Ponies offer the opportunity to be a part of an empowering retail team culture with a rewarding retail management bonus structure, superb staff incentives and product benefits.

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