Desktop Network Euc It Support

14 hours ago

Melbourne, Victoria, Australia Eil Global Full time

"1. Overview:The Desktop Network EUC IT Support provides technical support and assistance to users with desktop and network issues within an enterprise environment. The primary objective is to ensure seamless functionality of desktop devices and network connectivity, providing a reliable and productive workspace for users.2. Key Responsibilities:Troubleshooting and resolving desktop hardware, software, and network problemsProviding technical support via phone, email, or in-personMaintaining and updating desktop operating systems, applications, and driversConfiguring and troubleshooting wired and wireless networksImplementing and maintaining active directory policies and user accountsPerforming hardware installations, upgrades, and repairsMonitoring and diagnosing network connectivity issuesManaging and resolving user requests for IT support3. Technical Skills:Proficient in troubleshooting desktop operating systems (Windows, macOS)Knowledge of networking protocols (TCP/IP, DNS, DHCP)Experience with wireless technologies (WiFi, Bluetooth)Familiarity with Active Directory and user managementUnderstanding of hardware components and peripheralsExcellent troubleshooting and analytical skills4. Required Qualifications:High school diploma or equivalent2-4 years of experience in desktop support or a related fieldCompTIA A+ or equivalent certification5. Skills & Experience:Strong communication and interpersonal skillsAbility to work independently and as part of a teamExcellent problem-solving and customer service skillsProficiency in using desktop support tools and diagnostic softwareExperience with laptop support, hardware implementation, and operating system deployments"
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