Outbound Credit Officer

**ABOUT COCA-COLA EUROPACIFIC PARTNERS**:
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world's most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club,, Feral Brewing, and Grinders Coffee.

We're proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

**THE TEAM**:
The Finance Services team are responsible for supporting our business and customer transactions by delivering effective financial and accounting controls, providing efficient shared services and leverage technology to simplify and standardize processes.

The Credit team ensure the efficient management of credit practices within relevant CCEP business units, understanding, managing and mitigating credit risk.

**THE ROLE**:
Reporting directly to the Credit Collections Team Manager, the **Credit Collections Officer** is responsible for executing the day to day collection activities of the team, including inbound customer and key stakeholder enquiries and outbound collection calls, ensuring effective and timely communication with key Australian Beverages customers for CCEP.

**Key Responsibilities**:

- Responsible for conducting collection calls to collect Accounts Receivables across all assigned customer portfolios. Daily outbound calls to discuss debt and obtain payment from customers.
- Ensure effective securement as well as prompt payments from customers while employing commercial sensitivity, business acumen, and good judgment in order to deliver against CCEP and Customer goals.
- Responsible for researching and resolving day to day financial discrepancies and maintaining accurate records to keep customer accounts in good standing.
- Act as key point of contact to resolve credit / collection related issues in a timely manner and ensure all queries are dealt with correctly and efficiently.
- Help resolve customer disputes resolution effectively, whilst working closely with the various departments to enhance the customer service delivery, that provides prompt and accurate resolution outcomes for CCEP customers.
- Lead the day to day maintenance of accurate collection files and electronic collection notes for each customer account within assigned customer portfolios.
- Ensure effective customer service and develops relationships with internal/external customers and act as a key representative of CCEP customer goals and vision.
- Assist the Credit Collections Team Manager in driving improvements within the team, specifically focusing on faster collections processes through automation and streamlining processes.

**ABOUT YOU**:

- Working knowledge of inbound and outbound collection management practices, with at least 1 year of experience in a similar role, preferably in an FMCG organisation.
- Professional written and verbal communication skills.
- Excellent customer service and relationship management skills
- Problem Solving and Decision-Making Skills
- Intermediate proficiency in SAP (desirable), MS Excel and Word.
- Salesforce (Desirable)

**THE BENEFITS**:

- Award-winning training and development that will set you up for future success - who knows where your CCEP career path will lead you?
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more).
- Access to additional benefits including Fitness Passport & discounts with our many diverse customers including Apple, JB-HIFI, Telstra & Hertz.
- Free counselling for you and your family via our EAP helpline.

**THE CULTURE**:
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world's largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world's most loved drinks brands to more than 600 million people, including Coca-Cola, Kirks, Powerade, Mount Franklin, Monster and Barista Bros. And we want a workforce as diverse as our products - with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we'