Guest Service Assistant

7 days ago

Brisbane, Queensland, Australia Kew Green Group Full time

Overview
The role
Our
Guest Service Assistants
are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ipswich Orwell IP2 9SJ.
Guest Service Assistant duties include:
supporting your hotel in achieving all brand and company metrics and objectives
building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
following SOPs to ensure consistent hospitality for all guests
maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you\'ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
Annual Conference Event and Awards
Apprenticeships
Robust career development opportunities and support for personal growth
Attractive discounts across many major retailers, restaurants, and events
Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
50% off food and beverage while you stay in our hotels
24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you'll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today
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