Guest Services Officer – Front Office

3 days ago

Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

About Hyatt Park Hyatt Melbourne
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service.
With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the role
As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests.
Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.
Responsibilities
To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
To handle all arrival and departure records
To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
To show hotel rooms and suites to prospective clients and guests
To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
To assist in maintaining a high level of security for guests, staff and hotel property
Qualifications
Previous work experience in a similar fast-paced hotel operations or reservations environment
Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating 24/ roster, including public holidays
Join us at Hyatt and make travel more human.
Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion.
With Hyatt, you''ll discover a career you didn''t know existed
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