Customer Service Manager

Customer Service Manager (WA) - Coles Supermarkets - Swanview
Add expected salary to your profile for insights
From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.
Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.
From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.
Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.
About the role
Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations.
With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
About you and your skills
Previous experience working in a fast-paced customer facing environment
Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
To drive a one team culture which puts our team members health, safety and wellbeing first
To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience
What's in it for you?
More cash staying in your pocket:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
We also offer additional periods of double discount (10%) at various times throughout the year.
As well as hotdeals exclusive to team members that translate into additional savings.
Reward through recognition:Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'.
You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
Structured and long term learning pathway:Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
Novated car leases:Looking for a new car?
We provide access to novated leasing for eligible team members.
Investment in your future:Become a part-owner of the Coles Group.
Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
Paid parental leave:We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve.
We are committed to creating a workplace that is safe and respectful for our team.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability.
For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email [emailprotected]
Job ID:
Employment Type: Full time
Salary match Number of applicants Skills match
Retail & Consumer Products More than 10,000 employees
We are proudly Coles
Coles Group is home to some of Australia's iconic and most trusted brands and is one of the biggest employers with 120,000 team members in every state and territory.
Our workforce is diverse including groceries and liquor retail operations, online, manufacturing, cleaning and trolley services, drivers, supply chain, and commercial and corporate services.
Learn more about Coles Group
au/en/culture
Find out more about careers at Coles Group
au/en
Find out more about our Rewards and Benefits
au/en/benefits
We are proudly Coles
Coles Group is home to some of Australia's iconic and most trusted brands and is one of the biggest employers with 120,000 team members in every state and territory.
Our workforce is diverse including groceries and liquor retail operations, online, manufacturing, cleaning and trolley services, drivers, supply chain, and commercial and corporate services.
Learn more about Coles Group
au/en/culture
Find out more about careers at Coles Group
au/en
Find out more about our Rewards and Benefits
au/en/benefits
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Manager
#J-18808-Ljbffr