Manager Customer Service

Are you passionate about developing others and being part of a team that values its people?
We are looking for a dynamic and motivated individual to join our team and contribute to the growth and success of our agency.
About the team/business unit
Join our Registration and Customer Service Business Unit in a newly created role dedicated to delivering quality and timely information to stakeholders and customers.
This team is responsible for registering and securing all land transactions in Western Australia's Land Title Register.
They also support the Registrar and Commissioner of Titles in maintaining the integrity of the Land Titles Register, meeting the needs of community, government, and industry customers at local, state, and national levels.
About the role
The role involves leading a team that provides the first point of contact for a diverse and complex agency of specialists.
The team operates from both the Midland and Perth offices, handling customer service through digital, telephone, and face-to-face channels.
You will focus on developing and empowering our team members, adopting the mindset that "We are only as good as our people."
You will prioritise people development, measure leaders' performance, and set goals that stretch team capabilities.
Embracing your role as a coach, you will dedicate time to team effectiveness, support diversity, and create a healthy culture within your business area.
Additionally, you will identify talent, enable development opportunities, and engage in strategies that support talent retention.
Your contributions will directly influence the development of others and the success of our agency.
Join us to make a significant impact and be part of a team that values its people
This is a Permanent Full-Time position; however, Part Time arrangements may be considered.
Landgate is Western Australia's land information authority.
Through efficient and contemporary land information services, Landgate contributes to WA's economic security and prosperity.
We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information.
Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates.
Our shared values help to define the culture of our organisation and highlight what is important to us.
We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with ourReconciliation Action Plan .
For Landgate to achieve this, we have applied Section 51 of theEqual Opportunity Act 1984to this recruitment process.
This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment.
What does this mean?
See our FAQ for more information.
We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on for additional resources to support your application.
Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day.
We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds.
Landgate has achieved White Ribbon Workplace Accreditation.
For more information on our agency, our values and employee benefits, visit our website .
Role Requirements
To be successful in this role,please address the following in your cover letter:
Demonstrated experience in leading leaders, with a strong commitment to fostering a high-performing culture focused on professional growth.
You will develop your leaders to understand, appreciate, and embody the importance of leading with personal integrity.
Demonstrate your ability to lead through times of change, while supporting your team to ensure sustained performance, operational stability and continuous improvement.
You drive innovation in your business area and influence innovation across the agency.
You identify and implement improved processes, technologies and practices.
Effective influencing and negotiating skills, building and maintaining key relationships with stakeholders, leveraging these relationships to positively benefit Customer Service's strategic initiatives.
Minimum 2 years' experience in managing a contact centre or a similar customer-centric leadership role, within a multichannel, multi-site coordination environment.
Applying for the role
If you don't want to miss out on this great opportunity, apply now by:
Submitting a Comprehensive CV outlining your experience and key achievements relative to the position.
A covering letter of no more than two pages addressing the criteria outlined underrole requirements.
Please use this as an opportunity to tell us about some situations you have experienced thatdemonstratethese key criteria and the values we are seeking.
All applicants are requested to apply online.
Please select the "APPLY FOR JOB" button at the top/bottom of this advertisement.
Should you encounter any problems lodging your online application please contact the Recruitment team at during business hours (8:30am to 4:30pm, Monday – Friday) prior to the specified closing time.
Eligibility to apply
To be eligible for appointment, applicants must have a valid work visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Other Important Information You Need to Know
Vacancies may be offered on a permanent or fixed term basis for the next 12 months.
If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment.
This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process.
It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have any needs that require adjustments to allow you to fully participate in the applicationand assessment process, or alternative methods of communication, please contact .
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Landgate is Western Australia's land information authority.
Through efficient and contemporary land information services, Landgate contributes to WA's economic security and prosperity.
We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information.
Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates.
Our shared values help to define the culture of our organisation and highlight what is important to us.
We offer a purpose-driven, collaborative, and flexible work environment.
Landgate is Western Australia's land information authority.
Through efficient and contemporary land information services, Landgate contributes to WA's economic security and prosperity.
We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information.
Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates.
Our shared values help to define the culture of our organisation and highlight what is important to us.
We offer a purpose-driven, collaborative, and flexible work environment.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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