Customer Service Manager

3 weeks ago

Perth, Western Australia Buscojobs Full time

Customer Service Manager (Engineering / Mining)

Salary : $100k - $125k + super + Free Daily Lunches + More

Our client is a leading provider of engineering design solutions to the mining and manufacturing industries. Due to company growth, they are currently seeking a Customer Service Manager to join their team based in the southeastern suburbs of Perth.

Are you ready to step into a leadership role where you'll oversee projects, enhance systems, and deliver a gold-standard client journey — all with the support of an engaged, forward-thinking leadership team?

The Role :

As the Customer Service Manager, you'll lead the strategy and operations behind the customer journey. Duties will include :

  • Provide mentorship and support to the small customer relations and sales division teams
  • Develop systems and processes for better communication and client updates, working to improve the end-to-end customer journey across all project stages (such as building customer portals and automating updates)
  • Work with other internal departments including design, production, procurement to resolve issues and align on customer needs
  • Build strong client relationships and ensure a smooth, professional experience and repeat business for upcoming projects
  • Monitor performance, report on key metrics, and drive continuous improvement internally
  • Other duties as needed by the Sales Manager and General Manager

About You :

You're a hands-on customer service professional who brings a respectful, people-first approach to your work. You feel comfortable taking the lead while empowering others to ensure clients receive clear, timely communication and a consistently excellent journey. You will require the following :

A minimum of 4 years' experience in a similar customer service management / supervisory positionGood understanding of manufacturing, mining or fabrication operationsStrong emotional intelligence with the ability to lead, inspire, and support high-performing teams while promoting a culture of inclusion and respectUnrestricted working rightsAbility to pass a drug and alcohol assessment

What's in it for you?

Aside from working in a great environment with supportive management, you will be well remunerated with a salary circa $100,000 - $125,000 (depending on experience) + super.

Additionally, you will receive the following perks :

Excellent work / life balance Monday to Friday (no weekends)42.5 hours weekly with flexible starting timesFree daily lunchesBirthday leaveFree parking on siteFree access to a 24 / 7 on-site gym

To Apply :

If you are interested in applying for this role, please click "Apply Now" or email your resume to [emailprotected] . Alternatively, call and ask to speak to Amy, Teague, or Josh.

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