Front Office Generalist

1 week ago

Brisbane, Queensland, Australia Marriott International, Inc Full time

**Job Number** 24012806

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**COMPANY**

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

**WELCOME TO WESTIN**

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino.

Begin your journey wish us as a Front Office Generalist at Westin Brisbane. You will process guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Outstanding guest service with a smile and a can do attitude is key to your success in this role.

**Who you are and what you need**:

- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Have at least 2 years experience preferably within a high volume environment
- Opera experience preferred however not required
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

What are you waiting for? Rise to the challenge and **APPLY NOW**
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing globalteam, and
**become** the best version of you.

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