Guest Service Agent

1 week ago

Melbourne, Victoria, Australia Oaks Hotels Full time

Company Description

Joining Minor means you become a part of a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.
We are proud leaders in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.

**Job Description**:
We are looking for an experienced and enthusiastic Guest Service Agent for our **Oaks Melbourne on Collins Hotel** in Melbourne. You will enjoy working with a high performing professional team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of providing exceptional customer experiences.

**Working in this beautiful location your duties will include the following**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Professional presentation and communication skills
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner
- Maintain accurate guest accounts and assist with daily reporting
- Providing guests with local information on attractions and events
- Full time position 38 hours / week

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Demonstrated experience in a front Guest Services position in a hotel
- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- A passion for delivering exceptional, pro-active customer service
- A welcoming personality and an unwavering positive attitude

Additional Information

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.

**Join our positive and vibrant team and be rewarded with these team benefits**:

- Hundreds of discount savings and earn cashback at your favourite retailers
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

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