Product Operation Specialist, Live, Trust

1 week ago

Sydney, New South Wales, Australia Tiktok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust and Safety

About the team
What will I be doing?
As a Product Operation Specialist on our Trust & Safety team, you will work with Product Manager (PM), Algorithm, Research & Development (R&D) and human moderation teams to continuously optimize moderation strategies, interface and assistance tools to help our moderators improve efficiency, quality as well as their well-being.

**Responsibilities**:

- Responsible for generating short-term and long-term roadmaps to improve LIVE human moderation efficiency in case of ensuring human moderation quality.
- Responsible for daily monitoring and analysis of core metrics, adopting related measures to improve abnormal data and driving moderation performance continuous optimization.
- Connect with upstream and downstream business teams such as PM, R&D, algorithm, and human moderation teams to optimize business processes and improve the work efficiency of the entire link.
- Responsible for driving strategic projects, managing the program progress and align with cross functional (xfn) teams.

**Qualifications**:
Minimum Qualifications
- Bachelor degree or above
- At least 3 years of Internet strategy product or product operation experience, relevant work experience in the field of content safety is a plus.
- Excellent communication and stakeholder management skills.
- Strong project management ability, with experience in complex project management and promotion.
- Fluency in both spoken and written English.

Preferred Qualifications
- Good logical and structural thinking.
- Comfortable using data to analyse performance and using insight to drive performance.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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