Administrative Assistant

1 week ago

Launceston, Tasmania, Australia Granite Transformations Launceston Full time

As an Administration Assistant of Granite Transformations Launceston, it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy, and professionalism.

You are people-orientated and adaptable, with outstanding problem-solving skills.

Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer's experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.

To succeed in this role you will have:

- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multitask, prioritise and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures, and policies
- Interest or experience in interior design &/or graphic design a plus
- Ability to manage business social media pages

This role is customer-focused, and you will be part of the administration team providing day-to-day support across the following:

- Meet and greet customers into the showroom
- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents
- Handling customer orders and payments
- Maintaining a clean and tidy showroom

**Job Types**: Part-time, Casual

Pay: From $22.00 per hour

Expected hours: 7 - 14 per week

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Invermay, TAS: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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