Claims Manager

1 week ago

Adelaide, South Australia Suncorp Group Full time

**Join Suncorp as a Claims Manager (12-Month Contract)**:

- Make a real impact, one claim at a time._

Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we're looking for passionate professionals to join our **Terri Scheer Claims team** - one of Australia's leading providers of landlord insurance.

**Why This Role Matters**

As a **Claims Manager**, you'll be the first point of contact for landlords navigating property damage, tenant issues or financial loss. You'll support them through every stage of their claim - ensuring the process is smooth, fair, and handled with care.

**What You'll Be Doing**
- **Manage Claims End-to-End**: Own a portfolio of claims, providing clear, timely updates and outcomes.
- **Deliver Exceptional Service**: Be the calm voice and trusted advisor for customers during often stressful times.
- **Liaise Across Teams**: Work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
- **Champion Continuous Improvement**: Bring ideas and feedback to the table - we value fresh thinking.

**What You'll Bring**
- **Empathy & Compassion**: You genuinely care about helping others and easing their concerns.
- **Strong Communication Skills**: You're confident, clear and professional - even under pressure.
- **Integrity & Accountability**: You do the right thing, even when no one's watching.
- **Digital Confidence**: Comfortable navigating systems, tools, and digital workflows.
- **Time Management**: You can balance competing priorities while staying on top of your caseload.
- **Resilience & Flexibility**: You adapt to change and bounce back quickly from challenges.

**Why You'll Love Working at Suncorp**

When you join Suncorp, you're not just taking on a job — you're embarking on a career with a company that values your growth, well-being, and success. Here's what we offer**:

- **Salary: $79,500 inclusive of 12% Super**:

- **Leave Benefits**:Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid Working**:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- **Work-Life Balance**:Ensure you have the time and support you need to thrive both personally and professionally
- **Staff Discounts**:Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
- **Reward & recognition programs**:We celebrate your hard work and achievements
- **Career Development**:We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
- **Reputable Employer**:National, trusted company with an inclusive and diverse workplace.

**It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,**Click Here**

**Why Suncorp?**

For over a century, **Suncorp** has helped individuals, families, and businesses protect what matters most. We're committed to building a better, more sustainable future - for our customers, communities, and teams.

At Suncorp, **diversity is celebrated** and all voices are welcome. If you're looking for a role with purpose, people, and potential - this could be your next great move.

**Ready to Chase the Sun?**

**Advertised**: 06 Aug 2025 AUS Eastern Standard Time
**Applications close**: 24 Aug 2025 AUS Eastern Standard Time

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