Monitoring Specialist

3 days ago

Melbourne, Victoria, Australia Australiansuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your new role**

Reporting to the Cloud Operations Manager, the Monitoring Specialist is a hands-on technical specialist role, focusing on the operational management and support of the Fund's infrastructure performance & availability monitoring platforms, including Azure Monitor and Auvik. This role includes operational management, support, and continuous improvement, as well as ensuring alignment to the Funds processes, standards, and best practices.

The role will actively champion continuous improvement to ensure monitoring platforms remain current and monitoring and alerting is being constantly enhanced to provide real time visibility of issues as they occur. The role includes working collaboratively with other Technology Services colleagues, including architects, systems engineers, and delivery teams.

Some key responsibilities include:

- Provide operational management of the Fund's technology monitoring platforms, including management of build and configuration activities and lifecycle management.
- Develop performance and availability monitoring and alerting capability by defining and implementing monitoring dashboards, setting thresholds, and defining events.
- Develop and implement event management processes and procedures.
- Ensure integration of monitoring and alerting platforms to key ITSM platforms (e.g., ServiceNow) and paging systems (e.g., XMatters)
- Manage and maintain documentation for all monitoring systems.

**What you'll need**
- 8+ years' experience in technical positions, including prior experience in monitoring roles, ideally in a complex technical environment.
- Excellent and demonstrable technical knowledge, hands-on experience and understanding of Azure Monitor capabilities including:

- Metrics Explorer and Log Analytics
- App Insights
- Dashboarding and Workbooks
- Alerts and Actions
- Microsoft PowerBI
- AMA, MMA/OMS agents
- Understanding and working knowledge of ITIL and other relevant ITSM frameworks
- Experience in a fast-growing technology function or company
- Critical thinker with strong analytical and problem-solving skills
- Ability to identify issues and areas for improvement through analysis.
- Innovative, creative and curious with a strong growth mindset
- Collaborative, articulate and persuasive.
- Strong written and verbal communication skills
- Willingness to believe in and work towards the enterprise purpose and vision.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What's next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.

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