Menu Monitor

Location: Melbourne | Southern Metropolitan

Job type: Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Health and Allied Health

Reference: 56224
- Australia's first Heart Hospital is opening soon Join us at Australia's only dedicated, purpose-built heart hospital.
- **
Our journey**

The **Victorian Heart Hospital** will be Australia's first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories and ambulatory services such as cardiac CT, echocardiography and specialist consultation. It will also feature a unique, patient centred model of care. The **Victorian Heart Hospital** will also play a key role in advancing research and teaching and will be home to the Victorian Heart Institute, a brand new, health and medical research organisation at Monash University.

**Recruiting Now Menu Monitor**

By joining Monash Health's cardiac team as one of our** Menu Monitor's** you will be part of the team that transitions into the brand-new facility after its completion. You'll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. The career opportunities are limitless with access to education support within a tertiary hospital.

Reporting to the Food Services Supervisor, you'll be welcomed into our larger Monash Health Support Services team and will be supported by a broader team of People and Culture & Finance business partners, as well as the team of Food Services Managers and Menu monitors across multiples sites.

You'll also enjoy working in brand new facilities in a dedicated heart hospital that will provide:

- improved facilities in a sustainable design, filled with colour, natural light, and space
- dedicated leadership team fostering high performing talent
- career progression opportunities within Victoria's largest health service
- cutting edge state of the art technology
- innovative design to facilitate world-leading research

**A Day in the Life**:
Working closely with dietitians, Nursing staff and allied health practitioners the **Menu Monitor** is responsible for the collection and accurate collation of manual and/or electronic Patient Menus in line with set guidelines. The provision of appropriate assistance to the patients to make their menu selections in accordance with their prescribe diet code.

**Menu Monitor's** will liaise with Nursing employees, Dieticians and Allied Health specialists to ensure appropriate nutrition and hydration is offered to all our health consumers.

The role will provide a high quality, customer focused service to internal and external customers. Efficient communication and timely responses to requests for service are paramount for this position in achieving sustainable service delivery.

**Responsibilities include (but not limited to)**:

- Achieving and maintaining the highest standards in food safety
- Working closely with departmental leads and teams to drive service excellence
- Provision of high quality customer focussed service to patients ensuring meal choices align with their tastes and diet codes
- Leading our services in our pursuit of exceptional patient and employee experiences
- Experience in customer service and/or food services from a healthcare or hospitality environment

**What you bring**:

- Previous experience preferably within healthcare
- Experience in the delivery of Food Services including an ability to negotiate positive outcomes for patients
- Clear understanding of dietary codes and food safety guidelines
- A competent level of verbal & written communication skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- Excellent customer service skills

**On a personal level, you will demonstrate**:

- A "Can Do" attitude with the capability to problem solve and troubleshoot
- A positive attitude and drive to deliver strong customer service
- Genuine interest in working with and caring for people

**What you need**:

- Certificate in Food Safety (Essential)
- Qualification relevant to Health HLTFS207C - Follow basic food safety practicesThe ability to develop and build relationships with internal and external stakeholders
- Ability to understand**, **follow and implement written instructions and procedures
- Basic to intermediate computer/digital skills

**In Return**

You'll be joining Australia's first dedicated heart hospital and be a part of:

- a passionate cardiac team dedicated to making a difference to the health of Victorians
- a friendly, flexible work environment
- unique opportunities for education, career growth and support
- mentorship from a highly experienced and respected team
- the largest public health service in Victoria, employing more than 22,000 people

We recognise the value o