Rostering Officer

7 days ago

Sydney, New South Wales, Australia Advantage Healthcare Support Full time

**About AHS**:
Advantage Healthcare Support Nursing Agency (AHS) is a well-established organization that provides in-home support across NSW.

We are dedicated to making a difference in the lives of the people we take care of. We do this through teamwork and providing exceptional and quality care in disability, aged care, and nursing services.

**Role Overview**:
**Responsibilities**:

- Assisting day-to-day rescheduling to cover unplanned changes in employee availability including sick leave, personal leave, and emergency replacement or backfilling requirements.
- Scheduling customer appointments in line with referral requests.
- Allocating shifts with consideration to the compatibility of customers and employees including skills, cultural, spiritual and lifestyle preferences.
- Completing and maintaining up-to-date and accurate records of customer interactions.
- Providing excellent customer experience in line with AHS's values, and behaviours, ensuring customer needs are met.
- Ad hoc duties related to rostering.

When you work for AHS it is not just another job, you will be contributing to something that makes a positive impact on people's lives on a daily basis. As a for-profit and purpose business, we are a small, passionate team that relies on each other to get the job done.
- To be successful in this role, we expect you to have:

- Tertiary qualifications in human services, social science or other related discipline are highly regarded.
- Previous experience in rostering staff within operational areas (Aged Care or Healthcare) is highly desirable.
- Experience in using Roster On or similar rostering software.
- Excellent communication skills both verbal and written.
- Proven ability to work in a team environment and build collaborative relationships.
- Ability to multi-task and work in a busy, fast-paced environment.
- Strong administrative skills and excellent attention to detail.
- Experience in providing exceptional customer service and problem-solving skills.
- Current and valid NDIS workers screening check or willing to obtain.
- Excellent organisational and time management skills.

**What we offer**:

- Great team environment working with experienced, capable, supportive, and fun people
- Be part of something new and exciting - this is an opportunity to influence and shape the nature of our business.
- Opportunities for career progression and personal development.

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