Resident Concierge

**A bit about our exciting opportunity at NoosaCare**:
NoosaCare is seeking an enthusiastic Administration Assistant for our General Manager, Clinical (GMC). This is a newly created role, supporting primarily our GMC and our clinical and care teams in ensuring all of the administrative functions are undertaken to an exceptional standard. You will be working in the beautiful Sunshine Coast and can achieve an amazing work life balance that will ensure you get to experience all the Sunshine Coast has to offer

NoosaCare provides the highest quality care and support to our residents in a family like community setting. As a boutique, not for profit aged care facility, you will experience a true sense of purpose when working with us. The tranquil surrounds and magnificent gardens will have you feeling as though you are working at a tropical resort, while knowing you are marking a real difference to the lives of our residents and their families.

**Working at NoosaCare has plenty of other benefits too, some of what we can provide includes;**
- We can offer discounted, shared, short term accommodations options. We have properties located a short walking distance to our Carramar site and a short drive to our Kabara site, solely for the use of our staff. These properties are fully furnished, you will have lockable access to your room and most of the properties have swimming pools as well
- Salary packaging options that can see you packaging up to $15,900 per annum plus $2,600 on meals and entertainment, increasing your take home pay.
- Paid parental leave.
- Well laid out, purpose-built facility with modern equipment and technology, including dedicated training spaces.
- Ongoing training and professional development opportunities.
- Full orientation and induction processes.

**Our Community**:

- "Our Mission, Vision and Principles create the platform upon which our organisational attitudes, behaviours and work practices will be strengthened, enacted, and monitored.
- Aged care is so important to us and our community that we strive to be the best Aged Care facility on the Sunshine Coast. We aspire to be a community where residents can live with dignity, respect and choice.
- NoosaCare is located across two incredible facilities - Carramar in Tewantin and Kabara in Cooroy. As a community-based, not-for-profit organisation who put our residents and their families at the forefront of all we do. Our state-of-the-art facility art located in stunning natural surroundings and landscaped gardens, where residents experience the highest level of care lifestyle choices they deserve.

**NoosaCare Principles: **
- Residents, their partners and families are our primary focus.
- Our staff are our most valuable asset.
- We strive to be the best at all that we do.
- We work with compassion, care and open minds.
- We remember our origins and our part in our community.

**As Resident Concierge at NoosaCare you will**:
This newly created role at NoosaCare will be highly important as it is important residents and their families entering into the NoosaCare facility. Reporting to the Chief Operations Officer (COO) and working closely with the broader NoosaCare team, this role will ensure that residents are orientated and understand their rights while residing at NoosaCare. This position will ensure that all residents are receiving the highest quality of support in relation to the services and environment outside of the clinical care services. This is an agile role that requires a diverse range of skills and abilities including:

- High level of respectful communication skills across a diverse audience.
- Provision of excellent and confidential support, reporting and collation of information.
- Managing, responding and acting on resident and family issues, complaints and feedback and tracking and reporting against outcomes.
- Be compliant with all documentation requirements, including reporting to the line supervisor in a timely manner.
- Actively participate in appropriate learning and development opportunities.

**About you: **
- 2+ years' experience in providing concierge, case management or similar support.
- Strong understanding of Aged Care Standards and their requirements.
- Friendly, positive and respectful attitude.
- Qualifications and/or experience in business administration are desirable.
- Strong work ethic and the ability to provide high quality service, with attention to detail and a solution focused approach to resolve issues effectively.
- The ability to be accountable, working both as part of a diverse team and autonomously at times.
- High level communication skills and the ability to interpret and coordinate varying forms of communication.

Pay: $29.04 - $31.00 per hour

Expected hours: 38 per week

Schedule:

- Day shift

Work Authorisation:

- Australia (required)

Work Location: In person